Brad is a production engineer at a bicycle company and part of his job includes inspecting broken bikes and drafting the design repairs for their repair. Brad is considering replacing a broken brake cable with a more durable material, even though the customer did not request it in their order, and specifically requested that no aesthetic changes be made to the bike. Brad’s manager suggests that his considered actions would against the company’s policy of “The customer is always right.” Should Brad disobey the manager and the customer to possibly lose his job or go along with what they want?
Brad is a production engineer at a bicycle company and part of his job includes inspecting broken bikes and drafting the design repairs for their repair. Brad is considering replacing a broken brake cable with a more durable material, even though the customer did not request it in their order, and specifically requested that no aesthetic changes be made to the bike. Brad’s manager suggests that his considered actions would against the company’s policy of “The customer is always right.” Should Brad disobey the manager and the customer to possibly lose his job or go along with what they want?
Chapter1: Taking Risks And Making Profits Within The Dynamic Business Environment
Section: Chapter Questions
Problem 1CE
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Brad is a production engineer at a bicycle company and part of his job includes inspecting broken bikes and drafting the design repairs for their repair. Brad is considering replacing a broken brake cable with a more durable material, even though the customer did not request it in their order, and specifically requested that no aesthetic changes be made to the bike. Brad’s manager suggests that his considered actions would against the company’s policy of “The customer is always right.” Should Brad disobey the manager and the customer to possibly lose his job or go along with what they want?
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