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Quality Management Project Model -1 An industrial company that produces a .1 rge number of different home appliances. The previous period suffers from a lot of customer complaints about its products, hich caused many losses to the company om sales returns, as well as maintenance expenses and renlacement of snare arts

Quality Management Project Model -1 An industrial company that produces a .1 rge number of different home appliances. The previous period suffers from a lot of customer complaints about its products, hich caused many losses to the company om sales returns, as well as maintenance expenses and renlacement of snare arts

Practical Management Science
Practical Management Science
6th Edition
ISBN:9781337406659
Author:WINSTON, Wayne L.
Publisher:WINSTON, Wayne L.
Chapter2: Introduction To Spreadsheet Modeling
Section: Chapter Questions
Problem 20P: Julie James is opening a lemonade stand. She believes the fixed cost per week of running the stand...
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Quality Management Project Model -1 An industrial company that produces a.1 large number of different home appliances. The previous period suffers from a lot of customer complaints about its products, which caused many losses to the company from sales returns, as well as maintenance expenses and replacement of spare parts during the warranty period, as well as a lack .of sales of some types of devices If you were appointed director of quality for this company to save the current situation and solve the problems that the company is exposed to, what is the methodology that you will apply to discover and solve the_problem? And what are the steps that you will follow in order with mentioning the improvement tools that you can use in each step? :Answer a. The methodology used: b. Improvement steps Explanation of the improvement Serial step Improvement tools used
Transcribed Image Text:Quality Management Project Model -1 An industrial company that produces a.1 large number of different home appliances. The previous period suffers from a lot of customer complaints about its products, which caused many losses to the company from sales returns, as well as maintenance expenses and replacement of spare parts during the warranty period, as well as a lack .of sales of some types of devices If you were appointed director of quality for this company to save the current situation and solve the problems that the company is exposed to, what is the methodology that you will apply to discover and solve the_problem? And what are the steps that you will follow in order with mentioning the improvement tools that you can use in each step? :Answer a. The methodology used: b. Improvement steps Explanation of the improvement Serial step Improvement tools used
Control Engineer was under great pressure from top management to "get plant running at all cost". There was a delay in starting the plant as scheduled following a turnaround, because of other software problems. To isolate the source of the problems, Samuel made experimental changes that disabled some of the software interlocks. When the TO tripped, the production process continued. There was some confusion in the control room and the operators could not decide on the required response. The Plant Superintendent was contacted and he immediately ordered the shutdown of the plant. The plant was finally shutdown 22 minutes after the TO stopped. A gas cloud containing highly toxic and carcinogenic gases was blown to the neighboring school. The school called wanting to complain about the smell but the receptionist did not know who to direct the call to as the managers were busy running around Which Clause Corrective Direct Root of ISO Losses Action causes causes 45001 is Lacking
Transcribed Image Text:Control Engineer was under great pressure from top management to "get plant running at all cost". There was a delay in starting the plant as scheduled following a turnaround, because of other software problems. To isolate the source of the problems, Samuel made experimental changes that disabled some of the software interlocks. When the TO tripped, the production process continued. There was some confusion in the control room and the operators could not decide on the required response. The Plant Superintendent was contacted and he immediately ordered the shutdown of the plant. The plant was finally shutdown 22 minutes after the TO stopped. A gas cloud containing highly toxic and carcinogenic gases was blown to the neighboring school. The school called wanting to complain about the smell but the receptionist did not know who to direct the call to as the managers were busy running around Which Clause Corrective Direct Root of ISO Losses Action causes causes 45001 is Lacking
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