HIM 365 chapter 22 assignment Can we need to talk now

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Management

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Jun 26, 2024

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docx

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Petrina Williams Him 365 Prof. Bridget Doman November 21, 2023 “We Need to Talk ---Now” The sudden conflict may have arisen due to a month-long lack of communication between the staff and the new supervisor. The new manager was aware of the unpopularity stemming from the strict rules and regulations imposed by her predecessor. It is crucial for the new manager to have proactively engaged with her staff earlier, seeking insights into the challenges within the division. When dealing with employees, particularly those who tend to frequently voice complaints, the new manager should respond appropriately, distinguishing between chronic complainers and those expressing genuine concerns. However, in this specific situation, a sensitive approach is warranted. This involves actively listening to the employees' grievances and actively seeking collaborative solutions to address the underlying issues. (McConnell, 2018) The steps the supervisor should take in this situation are: 1. The supervisor should ask them to hold off on speaking until after lunch, ensuring that the conversation can take place in private. 2. After lunch, the supervisor should call the four employees into their office promptly. Any delay in communicating with the staff might create mistrust in the new supervisor. 3. The supervisor should engage in individual discussions with each employee, attentively listening to their concerns. This approach will help the supervisor gain a deeper understanding of the issues each employee is facing and their perceptions of the role, shaped over the course of the previous supervisor's tenure. 4. The supervisor must conduct a thorough assessment of the issues and devise a practical solution that caters to the interests of all parties involved. During the review, assess whether the complaint is rooted in emotional responses or legitimate departmental concerns.
5. The supervisor must ensure that the proposed solution is practical and implementable. It should undergo evaluation for effectiveness and be adjusted as needed. 6. The supervisor needs to clearly outline their role and articulate expectations for the staff. All concerns raised by the staff should be meticulously documented, capturing the precise language used. Considering the supervisor's investigation into these complaints, it may be advisable to discuss the matter with middle management or the human resources division. (McConnell, 2018) Reference: McConnell, Charles R. “Conflict and Confrontation Chapter 22.” Umiker's Management Skills for the New Health Care Supervisor , 7th ed., pp. 323-333.
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