Management Information Systems: Managing the Digital Firm (15th Edition)
Management Information Systems: Managing the Digital Firm (15th Edition)
15th Edition
ISBN: 9780134639710
Author: Kenneth C. Laudon, Jane P. Laudon
Publisher: PEARSON
Expert Solution & Answer
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Chapter 9.3, Problem 2.4CQ

Explanation of Solution

Effective solution and the way by which Celcom ran business

  • The solution was effective for Celcom because it opened new gateways for increasing more productivity.
  • The customer support call handling time was also decreased by 15 to 20 percent...

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