Chapter 9, Problem 7DQ

Program Plan Intro

Enterprise Resource Planning (ERP):

• ERP is nothing but a planning that joins various departments and its functions all over an organization into a single information system.
• This planning helps the employees to make their decisions on viewing the wide enterprise information about various business operations.
• The main motive is to provide common database that supports various functions used by different business departments.
• For example, consider the department named sales and accounting that depend on the same data for their own needs.

Supply Chain Management (SCM):

• Supply Chain Management is defined as the method of designing, planning, implementing and combining all supply chain process.
• Supply chain management might help the customers (students), partners, distributors, and suppliers have an organized system by which they could communicate with each other and can access the necessary data.

Customer Relationship Management (CRM):

• Customer relationship management is a methodology that manages an organization’s communication with their customers.
• This method uses client’s history with the company to improve business relationships.
• Modern customer relationship management constructs enduring customer relationships that generate value for company and customers.