Operations Management (McGraw-Hill Series in Operations and Decision Sciences)
12th Edition
ISBN: 9780078024108
Author: William J Stevenson
Publisher: McGraw-Hill Education
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Question
Chapter 7, Problem 11P
Summary Introduction
To determine: The number of observations needed.
Introduction: The amount of the dependency on human effort by an organization in terms of achieving its goals is given by the work design. It is directly linked to the productivity of an organization where good work design helps in achieving high productivity.
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For the purpose of process analysis, which of the following measures would be considered an appropriate flow unit for analyzing the main operation of a local accounting firm? Instructions: You may select more than one answer.
a. Number of accountants working each week
b. Number of tax returns completed each week
c. Number of customers with past-due invoices
d. Number of reams of paper received from suppliers
4. Based on the data provided in Table 2.5, what is the flow rate of callers from 8:00 a.m. to 8:20 a.m.?
TABLE 2.5 Time Stamps of the Eight Callers Who Called from 8:00 a.m. to 8:20 a.m. to the Reservation Desk of a Ferry Service
Caller
Time In
Time Out
1
8:01
8:05
2
3
4
5
6
8:02
8:07
8:06
8:08
8:09
8:12
8:10
8:15
8:12
8:20
7
8:16
8:19
8
8:17
8:19
5. Based on the data provided in Table 2.5, what is the flow time of callers from 8:00 a.m. to 8:20 a.m.?
6. Based on the data provided in Table 2.6, what is the flow rate of customers from 9:00 a.m. to 10:00 a.m.?
TABLE 2.6 Time Stamps of 10 Customers Who Visited a Local Bank Branch from 9:00 a.m. to 10:00 a.m.
Customer
1
2
3
4
5
6
7
8
9
10
Time In
Time Out
9:01
9:07
9:06
9:21
9:08
9:20
9:14
9:19
9:20
9:28
9:26
9:33
9:31
9:39
9:40
9:46
9:44
9:59
9:53
9:57
7. Based on the data provided in Table 2.6, what is the flow time of customers from 9:00 a.m. to 10:00 a.m.?
Chapter 7 Solutions
Operations Management (McGraw-Hill Series in Operations and Decision Sciences)
Ch. 7.S - Prob. 1DRQCh. 7.S - Prob. 2DRQCh. 7.S - Prob. 3DRQCh. 7.S - Prob. 4DRQCh. 7.S - Prob. 5DRQCh. 7.S - Prob. 6DRQCh. 7.S - Prob. 7DRQCh. 7.S - Prob. 8DRQCh. 7.S - Prob. 9DRQCh. 7.S - Prob. 10DRQ
Ch. 7.S - Prob. 1PCh. 7.S - Prob. 2PCh. 7.S - Prob. 3PCh. 7.S - Prob. 4PCh. 7.S - Prob. 5PCh. 7.S - Prob. 6PCh. 7.S - Prob. 7PCh. 7.S - Prob. 8PCh. 7.S - Prob. 9PCh. 7.S - Prob. 10PCh. 7.S - Prob. 11PCh. 7.S - Prob. 12PCh. 7.S - Prob. 13PCh. 7.S - Prob. 14PCh. 7.S - Prob. 15PCh. 7.S - Prob. 16PCh. 7.S - Prob. 17PCh. 7.S - Prob. 18PCh. 7.S - Prob. 19PCh. 7.S - Prob. 1CQCh. 7.S - Prob. 2CQCh. 7.S - Prob. 3CQCh. 7 - Prob. 1DRQCh. 7 - What are some of the main advantage and...Ch. 7 - Prob. 3DRQCh. 7 - Prob. 4DRQCh. 7 - Prob. 5DRQCh. 7 - Prob. 6DRQCh. 7 - Prob. 7DRQCh. 7 - What are motion study principles? How are they...Ch. 7 - Prob. 9DRQCh. 7 - Prob. 10DRQCh. 7 - Prob. 11DRQCh. 7 - Prob. 12DRQCh. 7 - Prob. 13DRQCh. 7 - Prob. 14DRQCh. 7 - Prob. 15DRQCh. 7 - Prob. 16DRQCh. 7 - Prob. 17DRQCh. 7 - Prob. 18DRQCh. 7 - Prob. 19DRQCh. 7 - Prob. 1TSCh. 7 - Prob. 2TSCh. 7 - Prob. 3TSCh. 7 - Prob. 1CTECh. 7 - Prob. 2CTECh. 7 - Prob. 1PCh. 7 - Prob. 2PCh. 7 - Prob. 3PCh. 7 - Given these observed times (in minutes) for four...Ch. 7 - Prob. 5PCh. 7 - Prob. 6PCh. 7 - Prob. 7PCh. 7 - Prob. 8PCh. 7 - Prob. 9PCh. 7 - Prob. 10PCh. 7 - Prob. 11PCh. 7 - Prob. 12PCh. 7 - Prob. 13PCh. 7 - An analyst made the following observations about...Ch. 7 - Prob. 15PCh. 7 - Prob. 16PCh. 7 - Prob. 17PCh. 7 - Prob. 18PCh. 7 - Prob. 19PCh. 7 - Prob. 1CQCh. 7 - Prob. 2CQCh. 7 - Prob. 3CQCh. 7 - Prob. 4CQ
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