Operations Management (McGraw-Hill Series in Operations and Decision Sciences)
12th Edition
ISBN: 9780078024108
Author: William J Stevenson
Publisher: McGraw-Hill Education
expand_more
expand_more
format_list_bulleted
Concept explainers
Question
Chapter 7, Problem 13P
a)
Summary Introduction
To determine: The estimated percentage of idle time.
Introduction: The amount of the dependency on human effort by an organization in terms of achieving its goals is given by the work design. It is directly linked to the productivity of an organization where good work design helps in achieving high productivity.
b)
Summary Introduction
To determine: The number of observations.
Introduction: The amount of the dependency on human effort by an organization in terms of achieving its goals is given by the work design. It is directly linked to the productivity of an organization where good work design helps in achieving high productivity.
Expert Solution & Answer
Want to see the full answer?
Check out a sample textbook solutionStudents have asked these similar questions
Required information
Problem 9-2
[The following information applies to the questions displayed below.]
An air-conditioning repair department manager has compiled data on the primary reason for 41 service calls for the previous week, as shown in the table.
JobNumber
Problem/Customer Type
JobNumber
Problem/Customer Type
JobNumber
Problem/Customer Type
301
O/C
315
W/R
329
N/C
302
N/C
316
F/R
330
O/R
303
F/R
317
F/R
331
N/R
304
O/R
318
N/R
332
W/C
305
F/R
319
F/R
333
W/C
306
N/R
320
N/R
334
N/R
307
N/C
321
O/C
335
F/C
308
O/R
322
W/C
336
W/C
309
N/R
323
F/R
337
F/C
310
N/C
324
O/C
338
N/R
311
O/C
325
W/C
339
N/R
312
O/R
326
N/C
340
N/C
313
N/R
327
O/R
341
N/R
314
O/R
328
N/R
Key:
Problem type:
Customer type:
N
= Noisy
C
= Commercial customer
F
= Equipment failure
R
= Residential customer
W
= Runs warm
O
= Odor
Problem 9-2 Part a
a.
Using the data, prepare a check sheet for the problem…
Technology in Services. Describe at least two
examples of services that are improved by
adding technology. Explain specifically how the
service is improved (it is more efficient, more
customized, more unique, etc.) Are there any
negative consequences of adding technology to
the services that you described? If so, please
explain
Daily high temp in st louis for the last week were as follows: 93,92,94,95,88,95 (yesterday)
a)The high temp for today using a 3-DAY moving average=[__] degrees (round your response to one decimal place)
Chapter 7 Solutions
Operations Management (McGraw-Hill Series in Operations and Decision Sciences)
Ch. 7.S - Prob. 1DRQCh. 7.S - Prob. 2DRQCh. 7.S - Prob. 3DRQCh. 7.S - Prob. 4DRQCh. 7.S - Prob. 5DRQCh. 7.S - Prob. 6DRQCh. 7.S - Prob. 7DRQCh. 7.S - Prob. 8DRQCh. 7.S - Prob. 9DRQCh. 7.S - Prob. 10DRQ
Ch. 7.S - Prob. 1PCh. 7.S - Prob. 2PCh. 7.S - Prob. 3PCh. 7.S - Prob. 4PCh. 7.S - Prob. 5PCh. 7.S - Prob. 6PCh. 7.S - Prob. 7PCh. 7.S - Prob. 8PCh. 7.S - Prob. 9PCh. 7.S - Prob. 10PCh. 7.S - Prob. 11PCh. 7.S - Prob. 12PCh. 7.S - Prob. 13PCh. 7.S - Prob. 14PCh. 7.S - Prob. 15PCh. 7.S - Prob. 16PCh. 7.S - Prob. 17PCh. 7.S - Prob. 18PCh. 7.S - Prob. 19PCh. 7.S - Prob. 1CQCh. 7.S - Prob. 2CQCh. 7.S - Prob. 3CQCh. 7 - Prob. 1DRQCh. 7 - What are some of the main advantage and...Ch. 7 - Prob. 3DRQCh. 7 - Prob. 4DRQCh. 7 - Prob. 5DRQCh. 7 - Prob. 6DRQCh. 7 - Prob. 7DRQCh. 7 - What are motion study principles? How are they...Ch. 7 - Prob. 9DRQCh. 7 - Prob. 10DRQCh. 7 - Prob. 11DRQCh. 7 - Prob. 12DRQCh. 7 - Prob. 13DRQCh. 7 - Prob. 14DRQCh. 7 - Prob. 15DRQCh. 7 - Prob. 16DRQCh. 7 - Prob. 17DRQCh. 7 - Prob. 18DRQCh. 7 - Prob. 19DRQCh. 7 - Prob. 1TSCh. 7 - Prob. 2TSCh. 7 - Prob. 3TSCh. 7 - Prob. 1CTECh. 7 - Prob. 2CTECh. 7 - Prob. 1PCh. 7 - Prob. 2PCh. 7 - Prob. 3PCh. 7 - Given these observed times (in minutes) for four...Ch. 7 - Prob. 5PCh. 7 - Prob. 6PCh. 7 - Prob. 7PCh. 7 - Prob. 8PCh. 7 - Prob. 9PCh. 7 - Prob. 10PCh. 7 - Prob. 11PCh. 7 - Prob. 12PCh. 7 - Prob. 13PCh. 7 - An analyst made the following observations about...Ch. 7 - Prob. 15PCh. 7 - Prob. 16PCh. 7 - Prob. 17PCh. 7 - Prob. 18PCh. 7 - Prob. 19PCh. 7 - Prob. 1CQCh. 7 - Prob. 2CQCh. 7 - Prob. 3CQCh. 7 - Prob. 4CQ
Knowledge Booster
Learn more about
Need a deep-dive on the concept behind this application? Look no further. Learn more about this topic, operations-management and related others by exploring similar questions and additional content below.Similar questions
- A company with 617 employees had the following expenses this year (2018): 14 hospitalizations, $5,600 Cost (each) What is the total cost of 14 hospitalizations?arrow_forwardThe manager of a local restaurant “RRR” asks you to improve the existing “online food ordering system” with an additional function. It is desired that the new function informs the customer about the approximate time needed to deliver the foods after customer submits the order via the website of “RRR”. If you plan to prepare an online questionnaire for the customers that they may fill on theweb site of “RRR” Write 2 questions that you may use nominal scale and 2 questions that you may useinterval scale.arrow_forwardHotel ComplaintsA luxury hotel has been receiving a lot of complaints from guests recently. The manager worries that if these complaints continue, the hotel will start to lose clients. Therefore, you have been hired as a consultant to correct the problem(s). A list of the major complaints by week for the last month is as follows: Complaint Number of Occurrences Week 1Error on bill 10Room not ready at check-in 8Room service delivery late 3Longline at check-out 10 Week 2Error on bill 12Noise in hallway 2Longline at check-out…arrow_forward
- This is the key feature that distinguishes a service blueprint from a normal l owchart.arrow_forwardWhat are the four strategies for managing customerinduced variability?arrow_forwardACTIVITY CONNECT THE ARROW I Danger to health O Investigation of hazard I Crucial for containment O Handling of conditions O Position in the process HAZARD ANALYSIS CRITICAL CONTROL POINTSarrow_forward
- Nadia Algar is the overworked IT resource person for herdepartment. In the next round of computer purchases, sheis determined to recommend a vendor who does a betterjob of documenting possible errors in the system andwhose customer service line is more responsive to theneeds of her colleagues. Nadia compiled the followingdata over an eight-week observation period. Assuming40 hours per week, which computer vendor should Nadiapursue?arrow_forwardAs the manager of the insurance desk in your hospital, write in detail how you execute insurance policies in the following scenarios 1. Patient in critical condition admitted for emergency care; family requesting insurance coverage of the services 2. Patients with insurance coverage opted for elective surgery *Consider mentioning various documents required, cashless service, reimbursement service, the validity of the insurance policy, proximate cause, and othersarrow_forwardA large discount store has used a balanced scorecard for several years. The store's vision is to provide customers with affordable products in a family-friendly shopping environment. The company's strategy has been to focus on reducing the wait times for customers when checking out and when asking questions on the sales floor. Performance measures for the last two years follows. Average sale (total revenue/total invoices) Average variable cost per sale Average customer wait time at counter Average wait time for sales floor help Total returns Total revenue Total labour cost Utilities cost (electricity and phone) Number of items out of stock Employee turnover (a) Average sale Average variable cost per sale Average customer wait time at counter Average wait time for sales floor help Total returns Total revenue Total labour cost Classify each performance measure according to one of the four balanced scorecard perspectives. Utilities cost Number of items out of stock Year 1 Employee…arrow_forward
- Problem 10-6 (Static) A medical facility does MRIs for sports Injuries. Occasionally, a test yields inconclusive results and must be repeated. Using the following sample data and n = 200. Number of retests 1 2 1 2 UCL LCL 3 2 b. Is the process in control? 4 The process is in control. O The process is not in control. 0 5 2 SAMPLE 6 7 1 2 Click here for the Excel Data File a. Determine the upper and lower control limits for the fraction of retests using two-sigma limits. (Do not round intermediate calculations. Round your final answers to 4 decimal places. Leave no cells blank - be certain to enter "0" wherever required.) 8 9 10 11 12 13 2 7 3 2 1arrow_forward8. A teller at a drive-up window at a bank had the following service times (in minutes) for 20 randomly selected customers: SAMPLE 1 2 3 4 4.5 4.6 4.5 4.7 4.2 4.5 4.6 4.6 4.2 4.4 4.4 4.8 4.3 4.7 4.4 4.5 4.3 4.3 4.6 4.9 Select a chart to monitor the central tendency of the process, what are the 3-sigma control limits using a mean chart? Keep 3 decimal places. Select one: a. LCL = 4.212, UCL = 4.788 b. LCL = 4.414, UCL = 4.586 c. LCL = 4.245, UCL = 4.755 d. None of the other options. e. LCL = 4.385, UCL = 4.615arrow_forwardTopic tittle: The impact of service quality dimension on customer satisfaction - A study on US-Bangla Airlines Please do the industry analysis of Airlinesarrow_forward
arrow_back_ios
SEE MORE QUESTIONS
arrow_forward_ios
Recommended textbooks for you
- Practical Management ScienceOperations ManagementISBN:9781337406659Author:WINSTON, Wayne L.Publisher:Cengage,
Practical Management Science
Operations Management
ISBN:9781337406659
Author:WINSTON, Wayne L.
Publisher:Cengage,