Practical Operations Management
2nd Edition
ISBN: 9781939297136
Author: Simpson
Publisher: HERCHER PUBLISHING,INCORPORATED
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Chapter 5, Problem 6P
Summary Introduction
To determine: The customer impatience behavior witnessed at the campus coffee house, where two people came and left the coffee house without joining the line of at least 15 people to order at the counter.
Introduction:
Customers show different behavior or attitude in a queuing system. In general, depending upon the patience level of the customer there are three different kinds of customer behavior in a queuing system.
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Menu Item Sales and Cost Data
Taco Salad: Number Sold: 127; Item Cost: $0.71; Selling Price: $3.25
Lasagna: Number Sold: 48; Item Cost: $0.92; Selling Price: $4.67
Chicken: Number Sold: 31; Item Cost: $1.20; Selling Price: $3.00
Green Beans: Number Sold: 14; Item Cost: $0.20; Selling Price: $1.00
Corn: Number Sold: 13; Item Cost: $0.24; Selling Price: $1.00
Rice: Number Sold: 9;Item Cost: $0.13; Selling Price: $1.00
Menu Item Classification:
Low contribution margin, low menu mix % DOG
High contribution margin, low menu mix % PUZZLE
Low contribution margin, high menu mix % PLOWHORSE
High contribution margin, high menu mix o/o STAR
QUESTION 1
Complete the menu analyses worksheet below. Calculations will be done using the information above.
Restaurant:
Date:
MealPeriod:
(A)
☐
(B) (C)
(D) (E) (F)
(G)
(H)
(1)
(J)
Menu
Mix
Popularity
%
Item Item
Sold/(Menu
Mix
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Item
Food
Menu
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Contribution
Category
Item
Mix %): (B/K) Cost
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Margin
Price Margin (E-D)…
1) Around the Clock Production of Fire Nozzles
View the videos Around the Clock Production of Fire Nozzles 1 https://media.gaspar.mheducation.com/GASPARPlayer/play.html?id=132KoZwS0yMEgsToDUsZjJe (9.44 minutes, Ctrl+Click on the link) and Around the Clock Production of Fire Nozzles 2 https://media.gaspar.mheducation.com/GASPARPlayer/play.html?id=44JM0cKtFLqHP5bad6KOHAm (7.43 minutes, Ctrl+Click on the link); what are your key takeaways (tie to one or more of the topics discussed in Chapters 12 and/or 13) after watching these videos.
Note: As a rough guideline, please try to keep the written submission to one or two paragraphs.
2) Cyberdyne Systems stocks and sells Cyberdyne glucose meters. The firm gathered the following information from its South Pasadena office:
Demand = 19,500 units per year
Ordering cost = $25 per order
Holding cost = $4 per unit per year
The firm’s operations manager wants to calculate the:
a) EOQ for the glucose meters.
b) Annual holding costs for the…
Chapter 5 Solutions
Practical Operations Management
Ch. 5 - Prob. 1DQCh. 5 - Prob. 2DQCh. 5 - Prob. 3DQCh. 5 - Prob. 4DQCh. 5 - Prob. 5DQCh. 5 - Prob. 6DQCh. 5 - Prob. 7DQCh. 5 - Prob. 1PCh. 5 - Prob. 2PCh. 5 - Prob. 3P
Ch. 5 - Prob. 4PCh. 5 - Prob. 5PCh. 5 - Prob. 6PCh. 5 - Prob. 7PCh. 5 - Prob. 8PCh. 5 - Prob. 9PCh. 5 - Prob. 10PCh. 5 - Prob. 11PCh. 5 - Prob. 12PCh. 5 - Prob. 13PCh. 5 - Prob. 14PCh. 5 - Prob. 15PCh. 5 - Prob. 16PCh. 5 - Prob. 17PCh. 5 - Prob. 18PCh. 5 - Prob. 19PCh. 5 - Prob. 20PCh. 5 - Prob. 21PCh. 5 - Prob. 22PCh. 5 - Prob. 23PCh. 5 - Prob. 24PCh. 5 - Prob. 25PCh. 5 - Prob. 26PCh. 5 - Prob. 27PCh. 5 - Prob. 28PCh. 5 - Prob. 29PCh. 5 - Prob. 30PCh. 5 - Prob. 31PCh. 5 - Prob. 32PCh. 5 - Prob. 33PCh. 5 - Prob. 34PCh. 5 - Prob. 35PCh. 5 - Prob. 36PCh. 5 - Prob. 37PCh. 5 - Prob. 38PCh. 5 - Prob. 1.1QCh. 5 - Prob. 1.2QCh. 5 - Prob. 1.3QCh. 5 - Prob. 1.4QCh. 5 - Prob. 2.1QCh. 5 - Prob. 2.2QCh. 5 - Prob. 2.3QCh. 5 - Prob. 3.1QCh. 5 - Prob. 3.2QCh. 5 - Prob. 3.3QCh. 5 - Prob. 3.4Q
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