OPERATIONS MANAGEMENT CUSTOM ACCESS
OPERATIONS MANAGEMENT CUSTOM ACCESS
11th Edition
ISBN: 9780135622438
Author: KRAJEWSKI
Publisher: PEARSON EDUCATION (COLLEGE)
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Chapter 3, Problem 5P
Summary Introduction

To calculate:

Use these data to estimate the center and standard deviation for this distribution.

  OPERATIONS MANAGEMENT CUSTOM ACCESS, Chapter 3, Problem 5P

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I used excel and got a 1.31 on this question, but my friend got another answer.
South Africa Airways would like to monitor its airline’s performance. Each week for the past 20 weeks, they checked each week a random sample of 100 flight arrivals for “one-time” performance. The table that follows contains the number of flights that did not meet South Africa Airways definition of “one time”:   Week Late flights 1 2 2 4 3 10 4 4 5 1 6 1 7 13 8 9 9 11 10 0 11 3 12 4 13 2 14 2 15 8 16 2 17 3 18 7 19 3 20 2 Calculate the upper and lower control limits for this chart.
South Africa Airways would like to monitor its airline’s performance. Each week for the past 20 weeks, they checked each week a random sample of 100 flight arrivals for “one-time” performance. The table that follows contains the number of flights that did not meet South Africa Airways definition of “one time”: Week Late flights 1 2 2 4 3 10 4 4 5 1 6 1 7 13 8 9 9 11 10 0 11 3 12 4 13 2 14 2 15 8 16 2 17 3 18 7 19 3 20 2   Which control chart is appropriate to analyze the above data? Justify your answer
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