OPERATIONS MANAGEMENT CUSTOM ACCESS
11th Edition
ISBN: 9780135622438
Author: KRAJEWSKI
Publisher: PEARSON EDUCATION (COLLEGE)
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Question
Chapter 3, Problem 2VC
Summary Introduction
Interpretation: The ways of avoiding the four costs of poor process performance and quality by company’s commitment to employee engagement.
Concept introduction: The defects that show the dissatisfaction level of the customer. To fill this gaps the company uses various method such as training to the employees, spend time and money, and bring new technologies or systems or changes organizational structure to increase the level of quality and performance or to decrease the cost such as prevention cost, appraisal cost, internal failure cost or external failure cost.
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Chapter 3 Solutions
OPERATIONS MANAGEMENT CUSTOM ACCESS
Ch. 3 - Should a very pricey handcrafted object of beauty...Ch. 3 - Prob. 2DQCh. 3 - Prob. 3DQCh. 3 - Prob. 1PCh. 3 - Prob. 2PCh. 3 - Prob. 3PCh. 3 - Prob. 4PCh. 3 - Prob. 5PCh. 3 - Prob. 6PCh. 3 - Prob. 7P
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- The snapshot the questionnaire used in the Pilot Test is shown at the end of case study. What amendments to these questions do you think should be made?arrow_forward3. Describe the concept of the internal customer and its relevance from a quality perspective.arrow_forwardAnalyze the metrics on the dashboard to determine whether the organization is meeting its KPIs or not from the front end RCA and the Middle end RCA Front-end RCAAccurate patient demographics (correct spelling of name, middle initial, address, phone number, date of birth) are collected at registration.89%(Color: Yellow)87%(Color: Yellow)92%(Color: Yellow)92%(Color: Yellow)Insurance is verified and insurance card is scanned or copied upon initial visit or admission.71%(Color: Red)68%(Color: Red)92%(Color: Yellow)75%(Color: Red)Required prior authorizations are obtained before procedures are scheduled.98%(Color: Green)99%(Color: Green)89%(Color: Yellow)85%(Color: Yellow)Patients without insurance or potential high out-of-pocket costs will be provided information about the organization’s financial assistance program at the time of registration.48%(Color: Red)32%(Color: Red)30%(Color: Red)51%(Color: Red) Middle-End RCA Charges are captured for services provided. 91%(Color: Yellow)92%(Color:…arrow_forward
- What is the significance of Deming’s quality of conformance category of quality efforts in improving quality within an organization?arrow_forwardWhat is meaning of quality based on factsarrow_forwardThe chart below is a summary of the main results of a test data set representing the population observed purchasing a virtual digital assistant. What does the accuracy rate indicate? Metrics Metric Value Accuracy (#correct) 178 Accuracy (%correct) 85.6 Specificity 0.88219 Sensitivity (Recall) 0.6 Precision 0.82400 F1 Score 0.88213 Success Class 1 Success Probability 0.4 Multiple Choice 85.6% of the population has purchased a virtual assistant. 60% of the observations are correctly classified. 85.6% of the observations are correctly classified. 14.4% of the observations are correctly classified. Explain all the incorrect answers alsoarrow_forward
- Which of the following set of measures are appropriate in monitoring 'customer retention'? Select one: a.Customer satisfaction rating, number of repeat purchases, customer acquisition costs b.Customer satisfaction rating, sales growth from customers using loyalty cards, customer profitability per quarter c.Proportion of sales from existing customers, market share, profit attributable to customers in the 21-30 age group d.Proportion of sales from existing customers, number of repeat purchases, sales growth from customers using loyalty cards Clear my choicearrow_forwardWhy does a company encourage all employees to take a step forward quality?arrow_forwardWhat is the purpose of Perform Quality Assurance process? Creating and following policies and procedures to meet the the accepted quality requirements. Monitoring and recoding results of executing the quality activities to assess performance and recommended necessary changes. Performing audit of quality requirements and the results from quality control measurement to ensure appropriate quality standards and operational definitions are sued. Identifying quality requirements and/or standards for the project and product, and documenting how the project will demonstrate compliance.arrow_forward
- Explain the product life characteristics curve and its implications for reliability and quality control.arrow_forwardWhat are some of the dis-advantages that are associated with automatic process discovery when gathering information about a specific process?arrow_forwardHow does the consumer’s perspective of quality differfrom the producer’s?arrow_forward
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