Practical Operations Management
Practical Operations Management
2nd Edition
ISBN: 9781939297136
Author: Simpson
Publisher: HERCHER PUBLISHING,INCORPORATED
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Chapter 3, Problem 1.3Q
Summary Introduction

Interpretation:Fishbone diagram to show problems and categories.

Concept Introduction:

Fishbone diagram is a graphical representation which is in a form of flow chart. It shows cause and problem in a systematic manner.

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What should leaders do after conducting an employee survey?   take immediate action on results   take at least 6 months to review the results to make sure the leader understands them   review them immediately, but do not take action right away   keep results confidential from employees
One of the best ways to encourage teamwork is to:   continually promote from outside of the department   recognize employees who focus on their personal performance goals only   reward employees who complete their own tasks and also assist with problems outside of their department   discuss individual performance issues at staff meetings
What can happen if a leader doesn't encourage teamwork?   team members will support each other more    the environment can become overly competitive and hostile   turnover will descrease   team members become more motivated
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