Practical Operations Management
Practical Operations Management
2nd Edition
ISBN: 9781939297136
Author: Simpson
Publisher: HERCHER PUBLISHING,INCORPORATED
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Chapter 3, Problem 1P
Summary Introduction

Interpretation: The timeline of the change in the meaning of the term ‘quality’ is to be explained.

Concept Introduction: Initially, quality meant ‘fitness for the purpose’. But with the advent of mass production, it came to be known as ‘conformance to customer requirements’.

With further changes in the market conditions, it grew further as quality assurance, etc. Now, with globalization resulting in tough and fast competition; quality improvement is an inherent part of quality processes.

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