Practical Operations Management
Practical Operations Management
2nd Edition
ISBN: 9781939297136
Author: Simpson
Publisher: HERCHER PUBLISHING,INCORPORATED
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Chapter 3, Problem 15P
Summary Introduction

Interpretation: Find out how the customer’s opinion changes with respect to the changes in the product’s design.

Concept Introduction: Quality Function Deployment is an analytical tool that is used to measure and identify the mathematical correlation among the technical design specifications and the impact on the customer perception.

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