Practical Operations Management
Practical Operations Management
2nd Edition
ISBN: 9781939297136
Author: Simpson
Publisher: HERCHER PUBLISHING,INCORPORATED
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Chapter 3, Problem 3P
Summary Introduction

Interpretation:An organization provides a product and/or a service. Compare the processes of designing and monitoring each of them with respect to the simplicity/complexity.

Concept Introduction:

A product and a service are inherently different and so are the processes of designing and monitoring each of these. While a product has a tangible output with mostly tangible inputs, a service is, to a major extent intangible provided through many intangible inputs. The delivery of a service, many times along with its production (provision) further adds to the differences of the two.

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