Practical Operations Management
Practical Operations Management
2nd Edition
ISBN: 9781939297136
Author: Simpson
Publisher: HERCHER PUBLISHING,INCORPORATED
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Chapter 3, Problem 2DQ
Summary Introduction

Interpretation:Explain why a product with the same quality of design is likely to have varying success rates in different countries.

Concept Introduction:Quality of design pertains to the designed characteristics/parameters which the customer/s REQUIRE (as against expect) in the product. Every product has a wide range of customers expecting a wide range of features and characteristics. It is never possible to cover the entire range of the customers with only one (or even a few) product models. The range of expectations are broken up in different layers/segments and products are designed to cover such segments as appear to be profitable.

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1) View the video Service Processing at BuyCostumes (10.41 minutes, Ctrl+Click on the link); what are your key takeaways (tie to one or more of the topics discussed in Chapter 3) after watching this video. (viddler.com/embed/a6b7054c)   Note: As a rough guideline, please try to keep the written submission to one or two paragraphs.   2) Orkhon Foods makes hand-held pies (among other products). The firm’s weekly sales of hand-held pies over the past seven weeks are given in the table. The firm’s operations manager, Amarjargal, wants to forecast sales for week 8.   Weeks Sales of hand-held pies(000s) 1 19 2 18 3 17 4 20 5 18 6 22 7 20 Forecast the week 8 sales using the following approaches:   a) Naïve approach b) 5-month moving average c) 3-month weighted moving average using the following weights: 0.50 for week 7, 0.30 for week 6, and 0.20 for week 5. d) Exponential smoothing using a smoothing constant of 0.30, assume a week 2…
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