What do you think is more effective in the long run, bringing in more staff during peak times or investing in cross-training and process redesign to manage demand variability better? With a Reference

Practical Management Science
6th Edition
ISBN:9781337406659
Author:WINSTON, Wayne L.
Publisher:WINSTON, Wayne L.
Chapter4: Linear Programming Models
Section: Chapter Questions
Problem 111P
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What do you think is more effective in the long run, bringing in more staff during peak times or investing in cross-training and process redesign to manage demand variability better?

With a Reference 

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