EBK OPERATIONS MANAGEMENT
EBK OPERATIONS MANAGEMENT
12th Edition
ISBN: 8220100283963
Author: Stevenson
Publisher: YUZU
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Chapter 18, Problem 18P

a)

Summary Introduction

To determine: Probability that a caller will get a busy signal.

Introduction: Poisson distribution is utilized to ascertain the probability of an occasion happening over a specific time period or interval. The interval can be one of time, zone, volume or separation. The probability of an event happening is discovered utilizing the equation in the Poisson distribution.

b)

Summary Introduction

To determine: Probability that a customer will put on hold.

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