Firoz is an accountant who has excellent skills in accountancy but fails to communicate well. He does not understand what the clients say over the phone. He needs a close observation of everything being communicated. He was recruited by Beatrice, however, works with Cathy. Cathy is not satisfied with his communication skills and wants to get rid of him. However, she is satisfied with his preparations for financial reports and reconciliation statements. Characters in the case: Firoz, an accountant Beatrice, a partner of the business Cathy, manager of Firoz Adequate information: As an accountant, Firoz performs the required job but he lacks in communication skills. To determine: The solutions to be taken with the performance of Firoz.

Question

Question 7 (1 point) positive organizational ideology can encourage creativity and open dialogue among employees. True False Question 8 (1 point) Power dynamics have no significant impact on communication practices within a business. True False

Answer 1

Question

Chapter 17, Problem 1ED

Summary Introduction

Case summary:

Firoz is an accountant who has excellent skills in accountancy but fails to communicate well. He does not understand what the clients say over the phone. He needs a close observation of everything being communicated.

He was recruited by Beatrice, however, works with Cathy. Cathy is not satisfied with his communication skills and wants to get rid of him. However, she is satisfied with his preparations for financial reports and reconciliation statements.

Characters in the case:

Firoz, an accountant

Beatrice, a partner of the business

Cathy, manager of Firoz

Adequate information:

As an accountant, Firoz performs the required job but he lacks in communication skills.

To determine:

The solutions to be taken with the performance of Firoz.

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