Management (MindTap Course List)
12th Edition
ISBN: 9781285861982
Author: Richard L. Daft
Publisher: Cengage Learning
expand_more
expand_more
format_list_bulleted
Question
Chapter 17, Problem 2CFCA
Summary Introduction
Case summary:
Howard Tannebaum sent strict electronic mails to all the managers in order to find out the reason behind the breach of information of their company's new product idea. This hurt the feelings of innocent employees that the company does not believe them.
Characters in the case:
The characters in the case include the following:
Adequate information:
In addition to the mail sent by Howard to the managers, the copy of an electronic mail sent by him to his friend was circulating in the office creating chaos. This mail showed the anger of Howard towards his employees for breaching the product idea.
To determine:
The way by which the CEO should have communicated his concern.
Given the information:
Strict electronic mail sent by Howard shows that he was impolite in sending the mail without thinking of the innocent employees. The communication mistake has taken place.
Expert Solution & Answer
Trending nowThis is a popular solution!
Students have asked these similar questions
Assume you manage a small online herbal business. Without your knowledge, a disgruntled employee has posted damaging information about your company in the company’s blog, including false information about dangerous ingredients in your bestselling supplement. What specific steps would you take to minimize the risk of this crisis?
The president of Goodwill Corporation Ltd.,Mr Abhishek Mukherji, wanted to facilitate upward
communication. He believed an open-door policy was a good option. He announced that his own door was
open to all employees and encouraged senior managers to do the same. He felt this would give him a way
to get early warning signals that would not be filtered or redirected through the formal chain of command
Mukherji found that many employees who used the open-door policy had been with the company for years
and were comfortable talking to the president, Sometimes messages came through about inadequate
policies and procedures. Mukherji would raise these issues and explain any changes at the next senior
managers meeting. The most difficult complaints to handle were those from people who were not getting
along with their bosses.
One employee, Anand, complained bitterly that his manager had over committed on behalf of the
department and put everyone under tremendous pressure,…
Should employees be warned if e-mail is to be monitored?
What reasons can you give to support an Internet crackdown by management.
What specific reasons can you give to oppose a crackdown.
Chapter 17 Solutions
Management (MindTap Course List)
Ch. 17 - Prob. 1OTJVCCh. 17 - Prob. 2OTJVCCh. 17 - Prob. 3OTJVCCh. 17 - Prob. 1DQCh. 17 - Prob. 2DQCh. 17 - Prob. 3DQCh. 17 - Prob. 4DQCh. 17 - Prob. 5DQCh. 17 - Prob. 6DQCh. 17 - Prob. 7DQ
Ch. 17 - Prob. 8DQCh. 17 - Prob. 9DQCh. 17 - Prob. 10DQCh. 17 - Prob. 1EECh. 17 - Prob. 2EECh. 17 - Prob. 3EECh. 17 - Prob. 4EECh. 17 - Prob. 5EECh. 17 - Prob. 6EECh. 17 - Prob. 7EECh. 17 - Prob. 8EECh. 17 - Prob. 9EECh. 17 - Prob. 10EECh. 17 - Prob. 11EECh. 17 - Prob. 12EECh. 17 - Prob. 13EECh. 17 - Prob. 14EECh. 17 - Prob. 15EECh. 17 - Prob. 16EECh. 17 - Prob. 17EECh. 17 - Prob. 18EECh. 17 - Prob. 19EECh. 17 - Prob. 20EECh. 17 - Prob. 21EECh. 17 - Prob. 22EECh. 17 - Prob. 23EECh. 17 - Prob. 24EECh. 17 - Prob. 1EDCh. 17 - Prob. 2EDCh. 17 - Prob. 3EDCh. 17 - Prob. 1CFCACh. 17 - Prob. 2CFCACh. 17 - Prob. 3CFCA
Knowledge Booster
Similar questions
- Your Task. As an assistant to the vice president in charge of fraud detection at Visa, you have been asked to draft a letter that can be used to respond to Blair Rhines as well as to other unhappy customers whose cards were wrongly refused by your software. You know that the program has been an overwhelming success. It can, however, inconvenience people, especially when they are traveling. You have heard your boss tell travelers that it is a good idea to touch base with the bank before leaving and take along the card’s customer-service number (1-800-553-0321). Write a letter that explains what happened, retains the goodwill of the customer, and suggests reader benefits. Address your letter to Ms. Blair Rhines, 68 Riverside Drive, Apt. 35, New York, NY 10025.arrow_forwardProblems in organizations can be related to poor internal communication. If management doesn't solve these problems, the entire organization is compromised and it will have repercussions throughout the company. What do you think is the biggest problem caused by having poor internal communication in a company? How can it be solved? When answering, Explain in your words the internal communication audit (ACI) models.Describes techniques that can be used when doing an ACI.Justify with an example your answer to the main question of the forum.arrow_forwardHow to respond in 100 words? Since the early years of the first decade of the 21st century, there have been a number of whistleblowing cases that have generated a great deal of publicity and have had a significant impact on business and society (Lopez et al., 2013, pg. 283). Due to the magnitude of the impact of whistleblowing and the potential backlash that employees may receive, many are apprehensive to engage in it. However, there are federal laws in place to protect whistleblowers from retaliation and discrimination (Batten, 2013). Employers should follow suit when responding to whistleblowing by their employees. This is because how employers respond to whistleblowing impacts the workplace environment significantly. Additionally, Katz et al. (2012) reminds us that the costs of doing nothing when wrongdoings are reported can be immense. A vital first step is to establish a whistleblowing policy and ensure that it is communicated with every employee. This policy should be…arrow_forward
- Assume that you manage a small online busi- ness that sells herbal supplements. Without your knowledge, a disgruntled employee has posted damaging information about your company to the company's public blog, including false infor- mation about dangerous ingredients in your best- selling supplement. What specific steps would you take to minimize the impact of this crisis?arrow_forwardMuch of your success in business will depend on your ability to influence the people around you. Can you land the right job? Close the deal that makes the difference? Convince the boss to adopt your idea? Motivate people to buy your products? Excellent communicators are not only influential but also well liked, efficient, and effective. Great communication skills can dramatically boost your chance for success, while poor communication skills can bury even the most talented people. In 200-300 words please respond to the following: Explain the importance of excellent business communicationsarrow_forwardA man steals money from the bank and gives away that money as help for poor children's education. Is he an unethical man according to the ethical theory of deontology? O a. Yes O b. All options are incorrect O c. No O d. Neutralarrow_forward
- The news provided by the military to soldiers serving in Vietnam was sometimes censored. Thirsting for uncensored news and music, ambitious GIs put to use the abundance of available communications equipment and became Vietnam's underground radio pirates. The pirate stations used military communications equipment instead of commercial broadcast equipment to pass along advice, information, and support not communicated by upper echelon military personnel. Soldiers in the field could hear the broadcasts on their field radios. This would be an example of a(n) ____ communication channel. A. downward B. informal C. horizontal D. formal E. upwardarrow_forwardHow does the balance between honesty and dishonesty in business communication affect long-term business relationships, and what are the ethical implications of using manipulative tactics for short-term gains?arrow_forwardWrite an investigative paper that applies group-related communication theories to a selected group. There are many ways to improve interpersonal effectiveness, and the benefits of doing so are profound. Many studies point to interpersonal effectiveness as the leading predictor of future success. Derailment studies (Lombardo & McCauley, 1988) found lack of interpersonal communication skills to be a key factor in the likelihood of a manager to derail, or be removed from his or her job. By successfully completing this assessment, you will demonstrate your proficiency in the following course competencies and assessment criteria: Competency 2: Analyze the interrelationships of communication within organizational systems. Describe the characteristics of a group. Analyze the roles of group members. Describe the group stages experienced. Analyze group norms. Describe positive and negative participation behaviors. Describe group’s use of technology for communication.…arrow_forward
- Imagine that you have an exemplary team member who deserves a 20% raise based on their performance and dedication during the Covid-19 pandemic. You would love to give them the raise they deserve, but there isn't room in the current budget because of the belt-tightening your company had to do during the Pandemic. Use this opportunity to practice positive communication with employees and email this team member thanking them for their stellar performance. Tell them in the email that you wish you could give them the raise they deserve, and then explain why you cannot. Finally, offer them assurances that a raise will be approved once funds are available. Think about the best way to relay this information to the team member. How can you demonstrate good leadership skills in the email?arrow_forwardMake a practical application of how to elaborate an internal communication plan for a real company, H&M. The Swedish firm H&M announced the closure of several stores in Spain at the beginning of 2019, which has reported a decline in both its external reputation and its internal image. As a communication expert, you must submit a proposal in which you develop an internal communication plan for the next year. Design an internal communication plan to improve the company's image among its employees. Below you can access the news of the announcement: H&M announced yesterday the closure of six of its stores in Spain. During the first half of the year, the Swedish fashion company will close its stores located in Oviedo (2), A Coruña , Baracaldo (Bilbao), Talavera de la Reina (Toledo) and San Fernando (Cádiz). The company explained in a statement the main reasons that led them to take this decision: “The fashion industry is changing rapidly and we must adapt to customer demand.…arrow_forwardAssume that you are a project manager at a biotechnology company, working with managers from research, production, and marketing on a major product modification. You notice that every memo you receive from the marketing manager has been copied to senior management. At every company function, she spends time talking to the big shots. You are also aware that sometimes when you and the other project members are slav- ing away over the project, she is playing golf with senior managers. What is your evaluation of her behavior? As project manager, what do you do?arrow_forward
arrow_back_ios
SEE MORE QUESTIONS
arrow_forward_ios
Recommended textbooks for you
Management, Loose-Leaf VersionManagementISBN:9781305969308Author:Richard L. DaftPublisher:South-Western College Pub
Management, Loose-Leaf Version
Management
ISBN:9781305969308
Author:Richard L. Daft
Publisher:South-Western College Pub