Management (MindTap Course List)
12th Edition
ISBN: 9781285861982
Author: Richard L. Daft
Publisher: Cengage Learning
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Chapter 17, Problem 9EE
Summary Introduction
To determine:
The way one feels when talking in a small group of friends and colleagues.
Introduction:
Talking in a small group of friends and colleagues is an instance which is common with most people. People today hang out in groups at coffee shops, restaurants, etc. as a fun activity. It is an interchange of ideas and opinions among people you are familiar with, which can be considered refreshing and enlightening. It is easier to exchange ideas and give input in a small group of friends and colleagues, as opposed to a group of strangers, because you are comfortable with this group and need not be afraid of rejection of ideas.
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What does transparent communication look like to you in the workplace? Does this differ from your expectations or perception of transparency in personal relationships? If yes, how so? If no, why not?
For each scenario, based on the contextual information provided, you will pick one of the strategies (Listen, Ask, or Tell) to form the foundation for your response. Then, you will do the following steps:
1) Summarize the situation.
2) State which communication strategy you would focus on during your conversation.
3) Describe why you chose that specific strategy given the information provided and how you would approach the conversation using that strategy. You can walk through how a potential conversation could go, you can have a friend role-play the conversation with you, you can mention specific comments/questions you would say... whatever you need to do to fully explain and/or demonstrate your approach.
The three scenarios are listed below. Remember, each communication strategy must be used once and none can be repeated:
Scenario A: Your store opens at 8:00 am and one of the employees you supervise is consistently late for work by 10-15 minutes. This has not been a problem in the…
Chapter 17 Solutions
Management (MindTap Course List)
Ch. 17 - Prob. 1OTJVCCh. 17 - Prob. 2OTJVCCh. 17 - Prob. 3OTJVCCh. 17 - Prob. 1DQCh. 17 - Prob. 2DQCh. 17 - Prob. 3DQCh. 17 - Prob. 4DQCh. 17 - Prob. 5DQCh. 17 - Prob. 6DQCh. 17 - Prob. 7DQ
Ch. 17 - Prob. 8DQCh. 17 - Prob. 9DQCh. 17 - Prob. 10DQCh. 17 - Prob. 1EECh. 17 - Prob. 2EECh. 17 - Prob. 3EECh. 17 - Prob. 4EECh. 17 - Prob. 5EECh. 17 - Prob. 6EECh. 17 - Prob. 7EECh. 17 - Prob. 8EECh. 17 - Prob. 9EECh. 17 - Prob. 10EECh. 17 - Prob. 11EECh. 17 - Prob. 12EECh. 17 - Prob. 13EECh. 17 - Prob. 14EECh. 17 - Prob. 15EECh. 17 - Prob. 16EECh. 17 - Prob. 17EECh. 17 - Prob. 18EECh. 17 - Prob. 19EECh. 17 - Prob. 20EECh. 17 - Prob. 21EECh. 17 - Prob. 22EECh. 17 - Prob. 23EECh. 17 - Prob. 24EECh. 17 - Prob. 1EDCh. 17 - Prob. 2EDCh. 17 - Prob. 3EDCh. 17 - Prob. 1CFCACh. 17 - Prob. 2CFCACh. 17 - Prob. 3CFCA
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