Operations Management
11th Edition
ISBN: 9780132921145
Author: Jay Heizer
Publisher: PEARSON
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Question
Chapter 15, Problem 2.3VC
Summary Introduction
Case summary:
The case deals about the
To determine: The importance of seniority in scheduling the servers.
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Students have asked these similar questions
Scheduling at Hard Rock Café
Whether it's scheduling nurses at Mayo Clinic, pilots at Southwest
Airlines, classrooms at UCLA, or servers at a Hard Rock Cafe,
it's clear that good scheduling is important. Proper schedules use
an organization's assets (1) more effectively, by serving customers
promptly, and (2) more efficiently, by lowering costs.
Hard Rock Cafe at Universal Studios, Orlando, is the world's
largest restaurant, with 1,100 seats on two main levels. With
typical turnover of employees in the restaurant industry at 80%
to 100% per year, Hard Rock General Manager Ken Hoffman
takes scheduling very seriously. Hoffman wants his 160 servers
to be effective, but he also wants to treat them fairly. He has
done so with scheduling software and flexibility that has in-
creased productivity while contributing to turnover that is half
the industry average. His goal is to find the fine balance that
gives employees financially productive daily work shifts while
setting the schedule tight…
How can the success of scheduling system be measured?
5.18 Back schedule the following shop order. All times are given in days. Move time between
operations is 1 day, and wait time is 1 day. Due date is day 200. Assume orders start at the
beginning of a day and finish at the end of a day.
Operation
Number
10
20
30
Work Center Operation
Time (days)
110
120
130
Stores
3
5
3
Queue Time
(days)
2
3
2
Arrival Date
(A.M.)
200
Finish Date
(P.M.)
Chapter 15 Solutions
Operations Management
Ch. 15 - Prob. 1DQCh. 15 - Prob. 2DQCh. 15 - Prob. 3DQCh. 15 - Prob. 4DQCh. 15 - Prob. 5DQCh. 15 - Prob. 6DQCh. 15 - Prob. 7DQCh. 15 - Prob. 8DQCh. 15 - Prob. 9DQCh. 15 - Prob. 10DQ
Ch. 15 - Prob. 11DQCh. 15 - Prob. 12DQCh. 15 - Prob. 13DQCh. 15 - Prob. 1PCh. 15 - Prob. 2PCh. 15 - Prob. 3PCh. 15 - Prob. 4PCh. 15 - Prob. 5PCh. 15 - Prob. 6PCh. 15 - Prob. 7PCh. 15 - Prob. 8PCh. 15 - Prob. 9PCh. 15 - Prob. 10PCh. 15 - Prob. 11PCh. 15 - Prob. 12PCh. 15 - Prob. 13PCh. 15 - Prob. 14PCh. 15 - Prob. 15PCh. 15 - Prob. 16PCh. 15 - Prob. 17PCh. 15 - Prob. 18PCh. 15 - Prob. 19PCh. 15 - Prob. 20PCh. 15 - Prob. 21PCh. 15 - Prob. 1CSCh. 15 - Prob. 2CSCh. 15 - Prob. 3CSCh. 15 - Prob. 4CSCh. 15 - Prob. 1.1VCCh. 15 - Prob. 1.2VCCh. 15 - Prob. 1.3VCCh. 15 - Prob. 1EDCh. 15 - Prob. 2.1VCCh. 15 - Prob. 2.2VCCh. 15 - Prob. 2.3VCCh. 15 - Prob. 2.4VC
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Need a deep-dive on the concept behind this application? Look no further. Learn more about this topic, operations-management and related others by exploring similar questions and additional content below.Similar questions
- The Pickle Barrel has separate departments in its operation that are designed to turn raw cucumbers into relishes, brine-cured pickles, and fresh-packed pickles. The Pickle Barrel is using ________ departmentalization. Question 12 options: A) geography B) product C) function D) customer E) processarrow_forwardPlease do not give solution in image format thankuarrow_forwardPlease answer fastarrow_forward
- 2. Present six reasons scheduling resources is an important task. please answer correctly.arrow_forwardKelson Sporting Equipment Inc need part D and E answered D. how many hours of production time will be scheduled in each department? E. what is the slack time in each department?arrow_forwardMention the criteria for a good schedulingarrow_forward
- Time management is a critical aspect of effective planning. Whether in the context of daily routines, project deadlines, or long-term goals, the ability to manage time efficiently can significantly impact one's productivity and overall success. Planning time involves prioritizing tasks, setting realistic deadlines, and creating a schedule that allows for focused work and necessary breaks. The key is not just to be busy but to be productive, and effective time management is the cornerstone of achieving this balance. Question: What is a crucial aspect of time management in effective planning? a) Focusing solely on being busy b) Setting unrealistic deadlines c) Prioritizing tasks d) Avoiding breaks during workarrow_forwardDefine dispatch listarrow_forwardDescribe the main and overall objective of scheduling ?arrow_forward
- Describe the key aspects to keep in mind when creating a scheduling system.arrow_forward33) Workstation #1 Given the following queue of 4 jobs to be processed at Workstation #1: Job Processing Time (Days) # Days Until Due A 5 12 B 11 20 C 7 10 D 9 14 In what sequence will the jobs be completed if the DDATE rule is used? Group of answer choices a) A-C-D-B b) C-A-D-B c) A-B-C-D d) C-D-A-B 34)What is the average completion time if the FCFS rule is used? Group of answer choices a) 76 b) 72 c) 31 d) 18 e) 19 f) 56arrow_forwardQuestion 33 The processing times of five jobs are given as follows: Job Processing time (minutes) A 20 B 60 C 30 D 75 E 15 Assume the jobs arrived in alphabetical order of the job name and no other job arrives in the next 200 minutes. What is the average inventory if the jobs are processed in shortest processing time (SPT) order? Group of answer choices 3.00 2.92 1.97 2.20arrow_forward
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