Operations Management
11th Edition
ISBN: 9780132921145
Author: Jay Heizer
Publisher: PEARSON
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Question
Chapter 15, Problem 2.2VC
Summary Introduction
Case summary:
The case deals about the
To determine: The things to be done to lower the turnover in larger restaurants.
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Scheduling at Hard Rock Café
Whether it's scheduling nurses at Mayo Clinic, pilots at Southwest
Airlines, classrooms at UCLA, or servers at a Hard Rock Cafe,
it's clear that good scheduling is important. Proper schedules use
an organization's assets (1) more effectively, by serving customers
promptly, and (2) more efficiently, by lowering costs.
Hard Rock Cafe at Universal Studios, Orlando, is the world's
largest restaurant, with 1,100 seats on two main levels. With
typical turnover of employees in the restaurant industry at 80%
to 100% per year, Hard Rock General Manager Ken Hoffman
takes scheduling very seriously. Hoffman wants his 160 servers
to be effective, but he also wants to treat them fairly. He has
done so with scheduling software and flexibility that has in-
creased productivity while contributing to turnover that is half
the industry average. His goal is to find the fine balance that
gives employees financially productive daily work shifts while
setting the schedule tight…
How can the success of scheduling system be measured?
Explain PERSONNEL SCHEDULING IN SERVICES?
Chapter 15 Solutions
Operations Management
Ch. 15 - Prob. 1DQCh. 15 - Prob. 2DQCh. 15 - Prob. 3DQCh. 15 - Prob. 4DQCh. 15 - Prob. 5DQCh. 15 - Prob. 6DQCh. 15 - Prob. 7DQCh. 15 - Prob. 8DQCh. 15 - Prob. 9DQCh. 15 - Prob. 10DQ
Ch. 15 - Prob. 11DQCh. 15 - Prob. 12DQCh. 15 - Prob. 13DQCh. 15 - Prob. 1PCh. 15 - Prob. 2PCh. 15 - Prob. 3PCh. 15 - Prob. 4PCh. 15 - Prob. 5PCh. 15 - Prob. 6PCh. 15 - Prob. 7PCh. 15 - Prob. 8PCh. 15 - Prob. 9PCh. 15 - Prob. 10PCh. 15 - Prob. 11PCh. 15 - Prob. 12PCh. 15 - Prob. 13PCh. 15 - Prob. 14PCh. 15 - Prob. 15PCh. 15 - Prob. 16PCh. 15 - Prob. 17PCh. 15 - Prob. 18PCh. 15 - Prob. 19PCh. 15 - Prob. 20PCh. 15 - Prob. 21PCh. 15 - Prob. 1CSCh. 15 - Prob. 2CSCh. 15 - Prob. 3CSCh. 15 - Prob. 4CSCh. 15 - Prob. 1.1VCCh. 15 - Prob. 1.2VCCh. 15 - Prob. 1.3VCCh. 15 - Prob. 1EDCh. 15 - Prob. 2.1VCCh. 15 - Prob. 2.2VCCh. 15 - Prob. 2.3VCCh. 15 - Prob. 2.4VC
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- Please do not give solution in image format thankuarrow_forward2. Present six reasons scheduling resources is an important task. please answer correctly.arrow_forwardKelson Sporting Equipment Inc need part D and E answered D. how many hours of production time will be scheduled in each department? E. what is the slack time in each department?arrow_forward
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