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Concept explainers
Ethical Dilemma
For many months your prospective ERP customer has been analyzing the hundreds of assumptions built into the $900,000 ERP software you are selling. So far, you have knocked yourself out to try to make this sale. If the sale goes through, you will reach your yearly quota and get a nice bonus. On the other hand, loss of this sale may mean you start looking for other employment.
The accounting, human resource, supply chain, and marketing teams put together by the client have reviewed the specifications and finally recommended purchase of the software. However, as you looked over their shoulders and helped them through the evaluation process, you began to realize that their purchasing procedures—with much of the purchasing being done at hundreds of regional stores—were not a good fit for the software. At the very least the customizing will add $250,000 to the implementation and training cost. The team is not aware of the issue, and you know that the necessary $250,000 is not in the budget.
What do you do?
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Summary:
A potential ERP customer has been evaluating the presumptions built into the software which is being sold. If the sale is made the person will get his quota and a nice bonus. If the sale is lost, the person has to look for another job.
The different departments have approved the purchase of the software. But after analyzing their recommendations the person finds that there are many purchases in stores which do not make a good fit for the software.
To determine: The course of action for the person.
Answer to Problem 1ED
The person must try to resolve the problem before selling the software to the customer. The person can discuss with the sales section to know about prior occurrences of similar problems and solving them.
Explanation of Solution
Course of action for the person:
The person must look to discuss the issue with the sales representative manager to know if they have encountered any similar problems earlier and how they solved it. The person may be willing to resolve the problem with the customer by sharing the development costs.
The person can look at the finance department to ask for if there is any allocation in the budget to handle such issues. The person cannot sell the software to the customer masking the shortcomings present in it. By doing so, the practice becomes unethical and becomes a bad business in the long run.
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Chapter 14 Solutions
Principles Of Operations Management
- Prepare a master schedule given this information: The forecast for each week of an eight-week schedule is 60 units. The MPS rule is to schedule production if the projected on-hand Inventory would be negative without it. Customer orders (committed) are as follows: Week Customer Orders 1 2 36 28 4 1 Use a production lot size of 85 units and no beginning inventory. Note: In the ATP row, enter a value of 0 (zero) in any periods where ATP should not be calculated. Leave no cells blank - be certain to enter "0" wherever required. June July 1 2 3 4 5 8 7 8 Forecast 60 60 60 60 60 60 60 60 Customer Orders 38 28 4 1 0 0 0 0 Projected On-Hand Inventory MPS ATParrow_forwardSales of tablet computers at Marika Gonzalez's electronics store in Washington, D.C., over the past 10 weeks are shown in the table below: Week 1 2 3 4 5 6 7 8 9 10 Demand 21 21 27 38 25 30 35 24 25 30 a) The forecast for weeks 2 through 10 using exponential smoothing with a = 0.50 and a week 1 initial forecast of 21.0 are (round your responses to two decimal places): Week 1 2 3 4 5 6 7 8 9 10 Demand 21 21 27 38 25 30 35 24 25 30 Forecast 21.0 21 21 24 31 28 29 32 28 26.50 b) For the forecast developed using exponential smoothing (a = 0.50 and initial forecast 21.0), the MAD = |||||sales (round your response to two decimal places).arrow_forwardSales of tablet computers at Marika Gonzalez's electronics store in Washington, D.C., over the past 10 weeks are shown in the table below: Week Demand 1 2 3 4 5 6 7 8 9 10 21 21 27 38 25 30 35 24 25 30 a) The forecast for weeks 2 through 10 using exponential smoothing with a = 0.50 and a week 1 initial forecast of 21.0 are (round your responses to two decimal places): Week 1 2 3 4 5 Demand 21 21 27 38 Forecast 21.0 ☐ G ☐ ☐ 6 7 25 30 35 ∞ ☐ 8 9 10 24 25 30arrow_forward
- Each machine costs $3 Million. Building the room with all its attendant safety protection and other ancillary costs increases the spending by an additional $2.0 million dollars per MRI suite. Each machine can perform 2000 scans per year. Each reading of an MRI scan by a radiologist, along with other per-scan-related costs, is $500 per scan. The machine will last five years. Don’t worry about discount rates for this problem Graph the total costs over 5 years as a function of sales for 0-3000 patients annually. Hint: you may need to add a second MRI at some point. Suppose that you want to make a profit of $500 per scan at a target volume of 1000 patients per year, and you purchase only one machine. Superimpose the total revenue curve on top of the total cost curve in (1).arrow_forwardI need the answer to requirement C.arrow_forwardImagine you are Susan Kim and are faced with a difficult choice to either follow the orders she was given, or refusing to do so. Using each lens determine what the ethical response would be. Suppot your answer with materials from readings and lectures. For example, using Universalism what would the ethical response be? Do the same for all four lenses.arrow_forward
- Answer all these questions, selecting any company of your choice. Choose a specific type of food company. Select a specific product. Develop all the inputs that are part of the process. Develop the transformation process in a graphic (diagram, etc.). Develop all the outputs or finished products that are part of the process. Describe all the processes involved in one line of production in any manufacturing facility. Also describing how good management is the center of any part of a production company.arrow_forwardUsing exponential smoothing with α =0.2, forecast the demand for The initial forecast for January is 2000 tons. Calculate the capacity utilization for June, July and Discuss the implications of underutilized or over utilized capacity for Green Harvestarrow_forwardIn organizational development when results are improving but relationships are declining, what leadership style is appropriate? directing delegating supporting coachingarrow_forward
- What is the first thing a leader should do when moving through a cultural change? conduct an assessment comparing the practices to other high-performing organizations learn about the current organizational culture continue to monitor key metrics define expectationsarrow_forwardThe third change leadership strategy, Collaborate on Implementation, is designed to address what type of concerns? impact concerns personal concerns refinement concerns collaboration concernsarrow_forwardIf team members are concerned with specifics such as their tasks, contingency plans, resources, and timeline, what concerns do they have? implementation concerns impact concerns refinement concerns personal concernsarrow_forward
- MarketingMarketingISBN:9780357033791Author:Pride, William MPublisher:South Western Educational PublishingPurchasing and Supply Chain ManagementOperations ManagementISBN:9781285869681Author:Robert M. Monczka, Robert B. Handfield, Larry C. Giunipero, James L. PattersonPublisher:Cengage LearningPractical Management ScienceOperations ManagementISBN:9781337406659Author:WINSTON, Wayne L.Publisher:Cengage,
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