EBK PRINCIPLES OF MARKETING
EBK PRINCIPLES OF MARKETING
16th Edition
ISBN: 9780133850697
Author: Kotler
Publisher: VST
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Chapter 13, Problem 13.21CC
Summary Introduction

Case summary:

Retailer S is the biggest chain of departmental stores. Its growth was at the core as t identifies and satisfies the needs and wants of the customers. After reaching the massive scale, the retailer S was overwhelmed with the familiar disease called marketing myopia. The company was stuck with the same metrics and tactics and the tactics were outdated and unprofitable. Retailer S was not aware of its downfall until the momentum of the market starts pulling down.

Characters in the case:

  • Retailer S

To assess: The efforts of Retailer S to become a true clicks and bricks retailer.

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