Practical Management Science
6th Edition
ISBN: 9781337406659
Author: WINSTON, Wayne L.
Publisher: Cengage,
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Chapter 12.5, Problem 33P
a)
Summary Introduction
To determine: The number of tellers used by the managers.
Introduction: In order to predict the waiting time and length of the queue, queueing model will be framed. Queueing theory is the mathematical model that can be used for the decision-making process regarding the resources required to provide a service.
b)
Summary Introduction
To determine: The implied cost.
Introduction: In order to predict the waiting time and length of the queue, queueing model will be framed. Queueing theory is the mathematical model that can be used for the decision-making process regarding the resources required to provide a service.
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The manager of a bank wants to use an MyMys queueingmodel to weigh the costs of extra tellers against the costof having customers wait in line. The arrival rate is 60customers per hour, and the average service time is fourminutes. The cost of each teller is easy to gauge at the$11.50 per hour wage rate. However, because estimatingthe cost per minute of waiting time is difficult, the bankmanager decides to hire the minimum number of tellersso that a typical customer has probability 0.05 of waitingmore than five minutes in line.a. How many tellers will the manager use, given thiscriterion?b. By deciding on this many tellers as “optimal,” themanager is implicitly using some value (or some
range of values) for the cost per minute of wait-ing time. That is, a certain cost (or cost range)
would lead to the same number of tellers as sug-gested in part a. What is this implied cost (or cost
range)?
In a D/D/1 queueing systems, the arrival rate and service rate are equal to 6 customers/hour and 12 customers/hour, respectively. What is the average queue length?
Consider a Poisson queue with random arrivals at the rate of 12 customers per hour and the following steady-
state probabilities: po = 1/3, p1 = 1/2, p2 = 1/6, and p, = 0 for n = 3,4,5, ... . What is the mean (or effective) arrival
rate in customers per hour for this queuing system? Consider drawing a rate diagram to assist in your solution.
O 10
12
O none of the other choices
O 2
Chapter 12 Solutions
Practical Management Science
Ch. 12.3 - Prob. 1PCh. 12.3 - Explain the basic relationship between the...Ch. 12.3 - Prob. 3PCh. 12.3 - Prob. 4PCh. 12.4 - Prob. 5PCh. 12.4 - Prob. 6PCh. 12.4 - Prob. 7PCh. 12.4 - Prob. 8PCh. 12.5 - Prob. 9PCh. 12.5 - Prob. 10P
Ch. 12.5 - Prob. 11PCh. 12.5 - Prob. 12PCh. 12.5 - Prob. 13PCh. 12.5 - Prob. 14PCh. 12.5 - Prob. 15PCh. 12.5 - Prob. 16PCh. 12.5 - Prob. 17PCh. 12.5 - Prob. 18PCh. 12.5 - Prob. 19PCh. 12.5 - Prob. 20PCh. 12.5 - Prob. 21PCh. 12.5 - Prob. 22PCh. 12.5 - On average, 100 customers arrive per hour at the...Ch. 12.5 - Prob. 24PCh. 12.5 - Prob. 25PCh. 12.5 - Prob. 26PCh. 12.5 - Prob. 27PCh. 12.5 - Prob. 28PCh. 12.5 - Prob. 29PCh. 12.5 - Prob. 30PCh. 12.5 - Prob. 31PCh. 12.5 - Prob. 32PCh. 12.5 - Prob. 33PCh. 12.5 - Prob. 34PCh. 12.5 - Prob. 35PCh. 12.5 - Two one-barber shops sit side by side in Dunkirk...Ch. 12.5 - Prob. 37PCh. 12 - Prob. 46PCh. 12 - Prob. 47PCh. 12 - Prob. 48PCh. 12 - Prob. 49PCh. 12 - Prob. 50PCh. 12 - Prob. 51PCh. 12 - Prob. 52PCh. 12 - Prob. 54PCh. 12 - Prob. 56PCh. 12 - Prob. 57PCh. 12 - Prob. 58PCh. 12 - Prob. 59PCh. 12 - Prob. 60PCh. 12 - Prob. 61P
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