Practical Management Science
6th Edition
ISBN: 9781337406659
Author: WINSTON, Wayne L.
Publisher: Cengage,
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Chapter 12.5, Problem 37P
Summary Introduction
To determine: The number of people should it be able to put on hold.
Introduction: In order to predict the waiting time and length of the queue, queueing model will be framed. Queueing theory is the mathematical model that can be used for the decision-making process regarding the resources required to provide a service.
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Larry Ellison starts a company that manufactures high-end custom leather bags. He hires three employees. Each employee only begins working on a bag when a customer order has been received and then she makes the bag from beginning to end. The average production time of a bag is 1.8 days, with a standard deviation of 2.1 days. Larry expects to receive one customer order per day on average. The interarrival times of orders have a coefficient of variation of one.
What is the expected duration, in days, between when an order is received and when production begins on the bag?
Larry Ellison starts a company that manufactures high-end custom leather bags. Hehires two employees. Each employee only begins working on a bag when a customerorder has been received and then she makes the bag from beginning to end. The average production time of a bag is 1.8 days, with a standard deviation of 2.7 days. Larryexpects to receive one customer order per day on average. The interarrival times oforders have a coefficient of variation of one. What is the expected duration, in days,between when an order is received and when production begins on the bag?
A small mail order firm Seas Beginnings has one phoneline. An average of 60 people per hour call in orders, and ittakes an average of 1 minute to handle a call. Time between
calls and time to handle calls are exponentially distributed.If the phone line is busy, Seas Beginnings can put up toc 1 people on hold. If c 1 people are on hold, a callergets a busy signal and calls a competitor (Air End). SeasBeginnings wants only 1% of all callers to get a busy signal.
How many people should the company be able to put onhold?
Chapter 12 Solutions
Practical Management Science
Ch. 12.3 - Prob. 1PCh. 12.3 - Explain the basic relationship between the...Ch. 12.3 - Prob. 3PCh. 12.3 - Prob. 4PCh. 12.4 - Prob. 5PCh. 12.4 - Prob. 6PCh. 12.4 - Prob. 7PCh. 12.4 - Prob. 8PCh. 12.5 - Prob. 9PCh. 12.5 - Prob. 10P
Ch. 12.5 - Prob. 11PCh. 12.5 - Prob. 12PCh. 12.5 - Prob. 13PCh. 12.5 - Prob. 14PCh. 12.5 - Prob. 15PCh. 12.5 - Prob. 16PCh. 12.5 - Prob. 17PCh. 12.5 - Prob. 18PCh. 12.5 - Prob. 19PCh. 12.5 - Prob. 20PCh. 12.5 - Prob. 21PCh. 12.5 - Prob. 22PCh. 12.5 - On average, 100 customers arrive per hour at the...Ch. 12.5 - Prob. 24PCh. 12.5 - Prob. 25PCh. 12.5 - Prob. 26PCh. 12.5 - Prob. 27PCh. 12.5 - Prob. 28PCh. 12.5 - Prob. 29PCh. 12.5 - Prob. 30PCh. 12.5 - Prob. 31PCh. 12.5 - Prob. 32PCh. 12.5 - Prob. 33PCh. 12.5 - Prob. 34PCh. 12.5 - Prob. 35PCh. 12.5 - Two one-barber shops sit side by side in Dunkirk...Ch. 12.5 - Prob. 37PCh. 12 - Prob. 46PCh. 12 - Prob. 47PCh. 12 - Prob. 48PCh. 12 - Prob. 49PCh. 12 - Prob. 50PCh. 12 - Prob. 51PCh. 12 - Prob. 52PCh. 12 - Prob. 54PCh. 12 - Prob. 56PCh. 12 - Prob. 57PCh. 12 - Prob. 58PCh. 12 - Prob. 59PCh. 12 - Prob. 60PCh. 12 - Prob. 61P
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