Management (MindTap Course List)
Management (MindTap Course List)
12th Edition
ISBN: 9781285861982
Author: Richard L. Daft
Publisher: Cengage Learning
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Chapter 12, Problem 1SGB
Summary Introduction

To determine:

Management behaviors or responsibilities that might get covered under each competency −

  1. Collaborative influence
  2. Developing IBM people and communities
  3. Earning trust
  4. Enabling growth
  5. Passion for IBN's future
  6. Strategic risk-taking
  7. Thinking horizontal

Introduction:

In this question, we need to discuss the behaviors of a manager with regard to the given competencies. There is a need to explain the responsibilities of the manager regarding to the competencies, i.e. to explain the scope of these competencies.

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I participated in a team tasked with developing and implementing a new customer service training program. The team included five members: myself, two training specialists, an HR representative, and a team leader. Our work environment was a mix of virtual and collocated, with weekly in-person meetings and frequent virtual check-ins. Reflecting on our process, it's evident that parts of “Tuckman's model”(Forming, Storming, Norming, Performing, and Adjourning) were present in the development and completion of the project.
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