Principles of Operations Management: Sustainability and Supply Chain Management (10th Edition)
Principles of Operations Management: Sustainability and Supply Chain Management (10th Edition)
10th Edition
ISBN: 9780134181981
Author: Jay Heizer, Barry Render, Chuck Munson
Publisher: PEARSON
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Chapter 10, Problem 23P

Virginia College promotes a wide variety of executive- training courses for firms in the Arlington, Virginia, region. Director Wendy Tate believes that individually written letters add a personal touch to marketing. To prepare letters for mailing, she conducts a time study of her secretaries. On the basis of the observations shown in the following table, she wishes to develop a time standard for the whole job.

  The college uses a total allowance factor of 12%. Tate decides to delete all unusual observations from the time study. What is the standard time?

Chapter 10, Problem 23P, Virginia College promotes a wide variety of executive- training courses for firms in the Arlington,

aDisregard–secretary stopped to answer the phone.

bDisregard–interruption by supervisor.

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