Principles Of Operations Management
11th Edition
ISBN: 9780135173930
Author: RENDER, Barry, HEIZER, Jay, Munson, Chuck
Publisher: Pearson,
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Chapter 10, Problem 1.1VC
Summary Introduction
Case summary:
Company A airlines is operating in almost 100 location in Country U, Country M, and Country C. The major key element of Company A is their pledge towards the respect for people. Company A conducts training programs for the development of lean and Six Sigma. It also helps to train the patients to satisfy the requirements for baggage personnel, pilots, and flight attendants.
Managers of Company A can able ensure the smoothness of the customer oriented processes, as they are cross-trained in operational duties. Company A use charts and color-coded graphs to indicate the activities and achievement of the employees against the key metrics.
To determine: The human resource focus of Company A.
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Provide a Synposis of the Article
The goal of understanding personality in negotiation is to better predict behavior, such as the counterparty's acceptance or rejection of a negotiation offer. One investigation used acoustic and visual cues to predict the likely behavior of a counterparty to a proposal. The best visual cue predictor of the counterparty (55%) was whether they _____.
A. tilted their head
B. had their arms and legs crossed
C. steepled their fingers
D. tapped a pen
Women who ask for what they want in negotiation are less well-liked than women who do not self-advocate. However, nonassertive, other-advocating women suffer a leadership backlash and are regarded as less competent because their behavior is regarded to be _____ and _____.
A. high-negative feminine; low-positive masculine
B. high-positive feminine; high-positive masculine
C. high-negative masculine; low-negative feminine
D. low-positive masculine; low-positive feminine
Chapter 10 Solutions
Principles Of Operations Management
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- As you think about the issue of using chatbots in contract negotiations, consider whether other facets and concepts of negotiations that we have discussed and whether they would be adequately addressed.arrow_forwardWhile I am not a fan of AI as of yet, I do understand the endless possibilities. Based on the research, it is clear that AI has great potential for negotiation (Yang, 2025). Herold et al. (2025) suggested that AI can flag potential risks and liabilities, allowing negotiators to address them and mitigate potential problems proactively. AI can draft new contract templates by examining industry standards and past contracts, and AI technology can help lawyers spot errors and inconsistencies in contract drafts. In relation to risk management, AI can flag possible risks and liabilities, allowing negotiators to proactively address them and lessen potential problems, which can speed up the negotiation process, making the negotiation efficient because AI can industrialize tasks like document review, redlining, and finding potential issues, significantly reducing negotiation time. Lastly, AI can analyze vast amounts of data and identify errors, inconsistencies, and irregularities in…arrow_forwardWhat is a main thought on using AI in contract negotiations?arrow_forward
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