Potential buyers within a social media environment are no longer passive recipients in which you tell them things and they listen. Instead, you need to create a two-way conversation about your product that you can influence, but can't fully control. As a result, using the AIDA model with social media

Principles Of Marketing
17th Edition
ISBN:9780134492513
Author:Kotler, Philip, Armstrong, Gary (gary M.)
Publisher:Kotler, Philip, Armstrong, Gary (gary M.)
Chapter1: Marketing: Creating Customer Value And Engagement
Section: Chapter Questions
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27.

Potential buyers within a social media environment are no longer passive recipients in which you tell them things and they listen. Instead, you need to create a two-way conversation about your product that you can influence, but can't fully control. As a result, using the AIDA model with social media: *
 
 
 
A.requires the same steps used in traditional media.
 
 
 
B.does not work at all.
 
 
 
C.requires a more interactive and conversational approach.
 
 
 
D.helps facilitate community building.
 
 
 
E.includes any aspect of buying and selling products and services or supporting customers.
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