Ms. Jessica is an experienced Recruitment Specialist in a multinational travel agency. Her main responsibilities include outsourcing IT applicants, preparing job descriptions, and employment contracts. Last week, she already shortlisted top three IT candidates but still unable to decide and hesitant to submit a report to her superior. Moreover, two excellent candidates accepted offers in competing firms, and she was left with the least qualified candidate. Can you identify the level of conflict Ms. Jessica is manifesting? a. Intra-group conflict b. Interpersonal conflict c. Intra-personal conflict d. Intergroup conflict
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Question 39
Question text
Ms. Jessica is an experienced Recruitment Specialist in a multinational travel agency. Her main responsibilities include outsourcing IT applicants, preparing job descriptions, and employment contracts. Last week, she already shortlisted top three IT candidates but still unable to decide and hesitant to submit a report to her superior. Moreover, two excellent candidates accepted offers in competing firms, and she was left with the least qualified candidate. Can you identify the level of conflict Ms. Jessica is manifesting?
a.
Intra-group conflict
b.
Interpersonal conflict
c.
Intra-personal conflict
d.
Intergroup conflict
Question 40
Question text
Which item must be excluded in a warning letter?
a.
Action plan
b.
Required behavioral change
c.
Performance problem
d.
Firm's merchandises
Question 41
Question text
Which incident is an incorrect example of workplace violence?
a.
One employee pushing another after a dispute
b.
A contractor threatening to smash vehicle windows
c.
A park worker getting wounded by a knife while cutting grass
d.
Customer shouting or swearing at an attendant regarding the refund policy
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