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Q1. a) Do you agree with Jennifer that the first task she should attend to is the development of job descriptions for store managers? Justify your answer. b) According to the case, Jennifer wanted to design the job descriptions because of which issue she has been facing with the store managers? c) According to the case, what are the tasks of a store manager?

Q1. a) Do you agree with Jennifer that the first task she should attend to is the development of job descriptions for store managers? Justify your answer. b) According to the case, Jennifer wanted to design the job descriptions because of which issue she has been facing with the store managers? c) According to the case, what are the tasks of a store manager?

Understanding Business
Understanding Business
12th Edition
ISBN:9781259929434
Author:William Nickels
Publisher:William Nickels
Chapter1: Taking Risks And Making Profits Within The Dynamic Business Environment
Section: Chapter Questions
Problem 1CE
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Carter cleaning company The Job Description Based on her review of the stores, Jennifer concluded that one of the first matters she had to attend to involved developing job descriptions for her store managers. As Jennifer tells it, her lessons regarding job descriptions in her basic management and HR management courses were insufficient to convince her of the pivotal role job descriptions actually play in the smooth functioning of an enterprise. Many times during her first few weeks on the job, Jennifer found herself asking one of her store managers why he was violating what she knew to be recommended company policies and procedures. Repeatedly, the answers were either "Because didn't know it was my job" or "Because I didn't know that was the way we were supposed to do it." Jennifer knew that a job description, along with a set of standards and procedures that specified what was to be done and how to do it, would go a long way toward alleviating this problem. In general, the store manager is responsible for directing all store activities in such a way that quality work is produced, customer relations and sales are maximized, and profitability is maintained through effective control of labor supply, and energy cost. In accomplishing that general aim, a specific store manager's duties and responsibilities include quality control, store appearance and cleanliness, customer relations, bookkeeping and cash management, cost control and productivity, damage control, pricing, inventory control, spotting and cleaning, machine maintenance, purchasing, employee safety, hazardous waste removal, human resource administration, and pest control. The question that Jennifer had to address follow. Q1. a) Do you agree with Jennifer that the first task she should attend to is the development of job descriptions for store managers? Justify your answer. b) According to the case, Jennifer wanted to design the job descriptions because of which issue she has been facing with the store managers? c) According to the case, what are the tasks of a store manager? d) what is the difference between a job description and job specification?
Transcribed Image Text:Carter cleaning company The Job Description Based on her review of the stores, Jennifer concluded that one of the first matters she had to attend to involved developing job descriptions for her store managers. As Jennifer tells it, her lessons regarding job descriptions in her basic management and HR management courses were insufficient to convince her of the pivotal role job descriptions actually play in the smooth functioning of an enterprise. Many times during her first few weeks on the job, Jennifer found herself asking one of her store managers why he was violating what she knew to be recommended company policies and procedures. Repeatedly, the answers were either "Because didn't know it was my job" or "Because I didn't know that was the way we were supposed to do it." Jennifer knew that a job description, along with a set of standards and procedures that specified what was to be done and how to do it, would go a long way toward alleviating this problem. In general, the store manager is responsible for directing all store activities in such a way that quality work is produced, customer relations and sales are maximized, and profitability is maintained through effective control of labor supply, and energy cost. In accomplishing that general aim, a specific store manager's duties and responsibilities include quality control, store appearance and cleanliness, customer relations, bookkeeping and cash management, cost control and productivity, damage control, pricing, inventory control, spotting and cleaning, machine maintenance, purchasing, employee safety, hazardous waste removal, human resource administration, and pest control. The question that Jennifer had to address follow. Q1. a) Do you agree with Jennifer that the first task she should attend to is the development of job descriptions for store managers? Justify your answer. b) According to the case, Jennifer wanted to design the job descriptions because of which issue she has been facing with the store managers? c) According to the case, what are the tasks of a store manager? d) what is the difference between a job description and job specification?
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