Answer 13 & 14 please. Which best describes customer service?aCOdQuestion 14-Which is an example of dining etiquette that restaurant staff should know to provide customer service?Not asking customers if they want refills in order not to be rude.Serving ladies first.aObOcOdSelling a product to a customer.Assisting and communicating with customers.Creating a new product.Serving food to a customer.OeNot bringing the check until the customer asks for itCalling out plates as they bring them to the table to ensure they go to the right person.All of the above

“Since you have posted multiple questions, we will provide the solution only to the first question…

Answered: Which best describes customer service?…

Principles Of Marketing

17th Edition

ISBN:9780134492513

Author:Kotler, Philip, Armstrong, Gary (gary M.)

Publisher:Kotler, Philip, Armstrong, Gary (gary M.)

Chapter1: Marketing: Creating Customer Value And Engagement

Section: Chapter Questions

Problem 1.1DQ

See similar textbooks

Similar questions

Question 32 of 50 Select two scenarios in which it is it advisable to abort an interaction with an abusive customer. The customer blames you for the problem. The customer starts crying about the issue. The customer threatens to write a negative review. The customer asks to speak to a supervisor. The customer repeatedly swears at you. The customer threatens you with violence.
Question 1a : Explain how this statement is TRUE: When engaging in a transaction with a company, customers are buying a lot more than merely a product or service.Provide at least 3 arguments (you can use bullet points to answer this question). Your response should reflect exposure to and understanding of a selection of relevant concepts / learnings / readings covered in the course.
The terms "position" and "job" mean the same thing Question 7 options: True False
Please see attached.
Please do not give solution in image format thanku
Question 14 Which is NOT a characteristic of a service? Group of answer choices a. Services are intangible b. Services usually cannot be resold c. Services are easily transported d. Ownership of services usually is not transferred e. Services usually cannot be stored
5. (Scenario Based Question) Your response to Diego's Message via Monzo In-App Chat O Diego is a Spanish national who wants to open a Monzo account. They have started a chat with us in the app after their sign up has been rejected due to entering an overseas address. "I'm moving to the UK to study in 2 weeks. I need to open this account now so that I can receive payments from family in the UK and set bills up for when I arrive. If you can't do that, l'll be completely stuck with no money when T arrive!" (Write your response to the customer as if you were a COp at Monzo talking to Diego on our In-App Chat, for example "Hi Diego..."). See all of the information you need to write your answer to this question here
Question Z Nero is an elderly man who lives with his nephew Mervyn. Nero is dependent on Mervyn for support. Mervyn advises Nero to “invest” in Mervyn’s “professional gambling” venture, or Mervyn will no longer support him. Nero liquidates his other investments and signs a contract with Mervyn, to whom Nero gives the funds. Can Nero set aside this contract? Full explain this question and text typing work only We should answer our question within 2 hours takes more time then we will reduce Rating Dont ignore this line.
Companies that invest in their people will create long-lasting competitive advantages that are difficult for other companies to duplicate Question 12 options: True False
128 A company has a factory that is designed so that it is most efficient (average unit cost is minimized) when producing 28,500 units of output each month. However, it has an absolute maximum output capability of 35,000 units per month, and can produce as little as 7,000 units per month without corporate headquarters shifting production to another plant. If the factory produces 18,900 units in October, what is the capacity utilization rate in October for this factory? Note: Round your answer to 1 decimal place.
Incorrect Question 7 After you finish speaking at a business law conference, an eager fan asks you how long is an offer considered open for acceptance by the offeree. Your pithy reply is which of the following? Unless the terms of the offer state otherwise, the offer is open for a reasonable amount of time. Indefinitely, until the offeror revokes or rescinds it. Only 10 days, no exceptions. 30 days unless the parties agree otherwise.
J

SEE MORE QUESTIONS

Recommended textbooks for you

Principles Of Marketing

Marketing

ISBN:

9780134492513

Author:

Kotler, Philip, Armstrong, Gary (gary M.)

Publisher:

Pearson Higher Education,

Marketing

ISBN:

9781259924040

Author:

Roger A. Kerin, Steven W. Hartley

Publisher:

McGraw-Hill Education

Foundations of Business (MindTap Course List)

Marketing

ISBN:

9781337386920

Author:

William M. Pride, Robert J. Hughes, Jack R. Kapoor

Publisher:

Cengage Learning

Principles Of Marketing

Marketing

ISBN:

9780134492513

Author:

Kotler, Philip, Armstrong, Gary (gary M.)

Publisher:

Pearson Higher Education,

Marketing

ISBN:

9781259924040

Author:

Roger A. Kerin, Steven W. Hartley

Publisher:

McGraw-Hill Education

Foundations of Business (MindTap Course List)

Marketing

ISBN:

9781337386920

Author:

William M. Pride, Robert J. Hughes, Jack R. Kapoor

Publisher:

Cengage Learning

Marketing: An Introduction (13th Edition)

Marketing

ISBN:

9780134149530

Author:

Gary Armstrong, Philip Kotler

Publisher:

PEARSON

MKTG 12:STUDENT ED.-TEXT

Marketing

ISBN:

9781337407595

Author:

Lamb

Publisher:

Cengage

Contemporary Marketing

Marketing

ISBN:

9780357033777

Author:

Louis E. Boone, David L. Kurtz

Publisher:

Cengage Learning

SEE MORE TEXTBOOKS