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Question 40 of 50 Francesca is helping a customer troubleshoot a software program and determines the customer needs to update their software. What is the best way to communicate this to avoid making the customer feel defensive? "You haven't kept your software updated, which is why it isn't working. Do you know how to run an update? If not, I can walk you through the steps." "I think that your software isn't working because you haven't run an update lately. May I walk you through the steps?" "A lot of customers don't know how to run a software update, but I can walk you through the steps." "I think we can solve the issue by updating your software. May I walk you through the steps?"

Question 40 of 50 Francesca is helping a customer troubleshoot a software program and determines the customer needs to update their software. What is the best way to communicate this to avoid making the customer feel defensive? "You haven't kept your software updated, which is why it isn't working. Do you know how to run an update? If not, I can walk you through the steps." "I think that your software isn't working because you haven't run an update lately. May I walk you through the steps?" "A lot of customers don't know how to run a software update, but I can walk you through the steps." "I think we can solve the issue by updating your software. May I walk you through the steps?"

Practical Management Science
Practical Management Science
6th Edition
ISBN:9781337406659
Author:WINSTON, Wayne L.
Publisher:WINSTON, Wayne L.
Chapter2: Introduction To Spreadsheet Modeling
Section: Chapter Questions
Problem 20P: Julie James is opening a lemonade stand. She believes the fixed cost per week of running the stand...
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Question 40 of 50 Francesca is helping a customer troubleshoot a software program and determines the customer needs to update their software. What is the best way to communicate this to avoid making the customer feel defensive? "You haven't kept your software updated, which is why it isn't working. Do you know how to run an update? If not, I can walk you through the steps." "I think that your software isn't working because you haven't run an update lately. May I walk you through the steps?" "A lot of customers don't know how to run a software update, but I can walk you through the steps." "I think we can solve the issue by updating your software. May I walk you through the steps?"
Transcribed Image Text:Question 40 of 50 Francesca is helping a customer troubleshoot a software program and determines the customer needs to update their software. What is the best way to communicate this to avoid making the customer feel defensive? "You haven't kept your software updated, which is why it isn't working. Do you know how to run an update? If not, I can walk you through the steps." "I think that your software isn't working because you haven't run an update lately. May I walk you through the steps?" "A lot of customers don't know how to run a software update, but I can walk you through the steps." "I think we can solve the issue by updating your software. May I walk you through the steps?"
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