Question 19 of 50Which is the best situation to use the Preemptive Acknowledgement technique to preventcustomer anger?A customer has been waiting in line for a long time.A customer is frustrated by a new policy.A customer is disappointed by a defective product.A customer is confused about a billing issue.Nav

The best situation to use the Preemptive Acknowledgement technique to prevent customer anger is: b.…

Answered: Question 19 of 50 Which is the best…

Practical Management Science

6th Edition

ISBN:9781337406659

Author:WINSTON, Wayne L.

Publisher:WINSTON, Wayne L.

Chapter2: Introduction To Spreadsheet Modeling

Section: Chapter Questions

Problem 20P: Julie James is opening a lemonade stand. She believes the fixed cost per week of running the stand...

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A long-time medical center employee regularly takes paid medical leave for various ailments related to the stress of working in healthcare. Which action should the employer take to reduce its financial risk in this situation? Offer a reward to the employee for maintaining a healthy lifestyle Require the employee have a doctor's note to approve medical leave Terminate the employee for excessive medical leave Hire additional staff to assist the employee with job duties
18 Customer comment cards are a reliable way to collect comments from a random and representative sample of people who visit a business. True False
10.2
Which of the following is not a way that a learning experience platform (LXP) can make self-directed learning easier? Multiple Choice providing employees with a learning path guiding learning based on an evaluation of their skills providing learning recommendations and offering text, video, and audio content identified based on a web search None of the answer choices are correct; all are possible ways.
4. Which one of the following is an example of a well-written, measurable performance standard? O A. Customer service representatives should be energetic and pleasant to customers. O B. Police should respond to a call within a short period. O C. Desk clerks are expected to check out approximately 15 customers every half hour. O D. Resident dorm advisors should be accessible to students Mark for review (Will be highlighted on the review page) >
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During every job interview, the main actor is the interviewer largely
Question 37 of 50 The best situation in which to use the Feel, Felt, Found method to respond to a customer's concern is when the customer is making an unreasonable request asking to speak to your supervisor threatening to get you fired wanting to share positive feedback Previous Next
Which of the following is true? A) If two new workers at a firm earn different salaries, there are likely non-discriminatory explanations for the difference B)Enforcing equal pay laws will likely increase most workers’ salaries within a firm C) Firms generally don’t consider previous work experience when determining the salary of a new hire D) If laws are passed that prevent firms from asking about the previous salary of a potential hire, the firm will have to pay all new workers more, benefiting employees
Question 13 of 50 You are responding to a customer on social media. Select two ways that you can respond to the customer that could also help other customers. Share a product recommendation. Add a link to a self-service resource. Copy and paste what you wrote into other replies. Give that customer a credit to their account. Previous Next
The executive team at DataX Space is working hard to make the organization a safer place for employees to work. All except which of the following actions would help improve safety? Create and implement a policy regarding emergency situations Appoint a coordinator to oversee the development and implementation of the plan Create an advisory committee to oversee safety concerns Appoint a safety specialist to enforce all safety practices
What are the best improvements to a company's customer service policy after a representative addressed a customer calling about a billing issue as "an idiot?"

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