Jenny Pett, Automation Team Leader within the Dinsher Shop, worked well with all the people within her small team. Mike Mold was the oldest and was recognized by the team to be Jenny's second in command. He had been there the longest and had come up through the line, having worked on all the processes within the shop. Jenny tended to depend on Mike for day-to-day running of the team. When the automation programme moved on to the computer integration phase Jenny decided that she needed to recruit a new member to the team, who was a specialist in computer systems. Because Mike was not familiar with computers Jenny did all the recruitment and selection herself, and John Smythe joined the team from an outside organization. John was young, bright and ambitious. Jenny decided to work very closely with John, in order to ensure that this part of the programme went smoothly, and they spent long hours together, often working overtime on a particular problem. Mike Mold saw less and less of Jenny, although she still depended on him to carry out the normal functions within the team. He resented being shut out from the work being done by Jenny and John. He did not complain, but after six months he resigned from the company and went to a competitor. Jenny was shattered, realizing what a loss this was to the team and to herself. She suspected why Mike had left but she did not know how else she could have acted, since Mike was obviously not familiar with computer systems, and it would have taken too long to train him. What would you have done if you were in Jenny's position?
Jenny Pett, Automation Team Leader within the Dinsher Shop, worked well with all the people within her small team. Mike Mold was the oldest and was recognized by the team to be Jenny's second in command. He had been there the longest and had come up through the line, having worked on all the processes within the shop. Jenny tended to depend on Mike for day-to-day running of the team.
When the automation programme moved on to the computer integration phase Jenny decided that she needed to recruit a new member to the team, who was a specialist in computer systems. Because Mike was not familiar with computers Jenny did all the recruitment and selection herself, and John Smythe joined the team from an outside organization. John was young, bright and ambitious. Jenny decided to work very closely with John, in order to ensure that this part of the programme went smoothly, and they spent long hours together, often working overtime on a particular problem. Mike Mold saw less and less of Jenny, although she still depended on him to carry out the normal functions within the team. He resented being shut out from the work being done by Jenny and John. He did not complain, but after six months he resigned from the company and went to a competitor.
Jenny was shattered, realizing what a loss this was to the team and to herself. She suspected why Mike had left but she did not know how else she could have acted, since Mike was obviously not familiar with computer systems, and it would have taken too long to train him. What would you have done if you were in Jenny's position?
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