Hos Least Effective Effective Discuss what you can within the limits of your knowledgo and stear the conversation back to the original matter as yeu are conscious about maintaining credibility with this regular customer. Be open about your limited knowledoe and remit in this area and reassure the clieat you will find ont the information they need from one of your colleaguas Note the customer's questions and discuss these with your colleagues as soon as possilble so you can find out the relevont informatien. Next
Hos Least Effective Effective Discuss what you can within the limits of your knowledgo and stear the conversation back to the original matter as yeu are conscious about maintaining credibility with this regular customer. Be open about your limited knowledoe and remit in this area and reassure the clieat you will find ont the information they need from one of your colleaguas Note the customer's questions and discuss these with your colleagues as soon as possilble so you can find out the relevont informatien. Next
Chapter1: Taking Risks And Making Profits Within The Dynamic Business Environment
Section: Chapter Questions
Problem 1CE
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