1. How does organizational barriers,Emotional barriers, psychologicalbarriers , cultural barriers andphysical barriers negatively impactthe effective delivery of customerservice in an organization.( givesome explanation of how eachimpacts the delivery of customerservice)

An organization can be defined as a system of interconnecting components that perform a specific…

Answered: 1. How does organizational barriers,…

Understanding Business

12th Edition

ISBN:9781259929434

Author:William Nickels

Publisher:William Nickels

Chapter1: Taking Risks And Making Profits Within The Dynamic Business Environment

Section: Chapter Questions

Problem 1CE

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In Module 4, you learned that every day, organizations are impacted by incidents and crises; some even threaten the integrity and survivability of their brand. How they respond will determine how consumers respond. Recent examples such as flight cancellations stranding passengers over the holidays and celebrity spokespeople making inflammatory statements or acting improperly come to mind. For this assignment, identify a real-world example of a public relations crisis which required an organization to address and respond. Briefly describe the situation. Include a link to the story (optional). What issues specifically concern the organization, brand, product, or service? What communication/marketing channels did the organization use to advise customers of the situation? How did the organization mitigate the problem and demonstrate customer care? Do you believe they handled the situation effectively? What would you have done differently?
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1. How does organizational barriers, Emotional barriers, psychological barriers , cultural barriers and physical barriers negatively impact the effective delivery of customer service in an organization.( give some explanation of how each impacts the delivery of customer service)