From the paper entitled "Using big data analytics to study brand authenticity sentiments: The case of Starbucks on Twitter", you would need to answer this following questions. 1. What are the research questions investigated in this article? 2. What are the major findings reported in this article? 3. What are the major implications for marketing managers and/or consumers? 4. What have you learned from the data and methods? Hints: 1. There is no need to focus on the methodology part, especially its math and formulas. 2. The goal is to show how researchers get insights from data - in this case, sentiment analysis using social media data. 3. It should be no more than 1 single page. I'm expecting very concise answers.

Principles Of Marketing
17th Edition
ISBN:9780134492513
Author:Kotler, Philip, Armstrong, Gary (gary M.)
Publisher:Kotler, Philip, Armstrong, Gary (gary M.)
Chapter1: Marketing: Creating Customer Value And Engagement
Section: Chapter Questions
Problem 1.1DQ
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From the paper entitled "Using big data analytics to study brand authenticity sentiments: The case of Starbucks on Twitter", you would need to answer this following questions.

1. What are the research questions investigated in this article?

2. What are the major findings reported in this article?

3. What are the major implications for marketing managers and/or consumers?

4. What have you learned from the data and methods?

Hints:
1. There is no need to focus on the methodology part, especially its math and formulas.
2. The goal is to show how researchers get insights from data - in this case, sentiment analysis using social media data.
3. It should be no more than 1 single page. I'm expecting very concise answers.

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