EB1. LO 12.4 Classify each of the following performance measures into the balanced scorecard perspective to which it relates: financial perspective, internal operations perspective, learning and growth perspective, or customer perspective. A. Employee satisfaction surveys B. Units of waste per production process, uniformity of products and inventory control C. Number of energy-efficient bulbs replaced D. Management training course certificates awarded E. Divisional profit F. Number of customer referrals
EB1. LO 12.4 Classify each of the following performance measures into the balanced scorecard perspective to which it relates: financial perspective, internal operations perspective, learning and growth perspective, or customer perspective. A. Employee satisfaction surveys B. Units of waste per production process, uniformity of products and inventory control C. Number of energy-efficient bulbs replaced D. Management training course certificates awarded E. Divisional profit F. Number of customer referrals
Chapter1: Financial Statements And Business Decisions
Section: Chapter Questions
Problem 1Q
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![EB1. LO 12.4 Classify each of the following performance measures into the balanced
scorecard perspective to which it relates: financial perspective, internal operations
perspective, learning and growth perspective, or customer perspective.
A. Employee satisfaction surveys
B. Units of waste per production process, uniformity of products and inventory control
C. Number of energy-efficient bulbs replaced
D. Management training course certificates awarded
E. Divisional profit
F. Number of customer referrals](/v2/_next/image?url=https%3A%2F%2Fcontent.bartleby.com%2Fqna-images%2Fquestion%2F67f65034-4034-43a1-8c04-ae6a6c5a5e33%2Fde16870b-c835-49b2-b7ac-6653e6a1d3ee%2Fyavpz7yh_processed.png&w=3840&q=75)
Transcribed Image Text:EB1. LO 12.4 Classify each of the following performance measures into the balanced
scorecard perspective to which it relates: financial perspective, internal operations
perspective, learning and growth perspective, or customer perspective.
A. Employee satisfaction surveys
B. Units of waste per production process, uniformity of products and inventory control
C. Number of energy-efficient bulbs replaced
D. Management training course certificates awarded
E. Divisional profit
F. Number of customer referrals
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