For each measure, indicate by placing an X in the appropriate column whether it would most likely be classified in the learning and growth, internal business process, customer, or financial category of the company's balanced scorecard.
For each measure, indicate by placing an X in the appropriate column whether it would most likely be classified in the learning and growth, internal business process, customer, or financial category of the company's balanced scorecard.
Chapter1: Financial Statements And Business Decisions
Section: Chapter Questions
Problem 1Q
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Question
Subject: accounting
Transcribed Image Text:Reid Company would like to implement a balanced scorecard performance measurement system. Its senior management team has
assembled the measures shown below for possible inclusion in its scorecard.
Required:
For each measure, indicate by placing an X in the appropriate column whether it would most likely be classified in the learning and
growth, internal business process, customer, or financial category of the company's balanced scorecard,
Item
Example Employee absenteeism rate
1. Sales from new customers
2 Customer defection rate
3. Average fuel cast per sales dollar
4. Average number of workplace accidents per employee
5 Delivery cycle time
6 Average training hours per employee
7 Number of job applicants from under-represented groups
8 Percent of customers that strongly agree with the statement
"Your employees treated me courteously
Learning
and
Growth
X
Internal
Business
Process
Customer Financial
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