Jalancu Juviai uThe following are a number of measures associated with the Balanced Scorecard.Required:1. Classify each performance measure as belonging to one of the following perspectives: financial, customer, internal business process, or learning and growth.a. Number of new customersb. Percentage of customer complaints resolved with one contactC. Unit product costd.Cost per distribution channele. Suggestions per employeef.Warranty repair costsConsumer satisfaction (from surveys)Cycle time for solving a customer problemStrategic job coverage ratioj.On-time delivery percentagek. Percentage of revenues from new products2. Select an additional measure that would be appropriate for each of the four perspectives.Contribution margin by product ▾Number of complaintsNumber of accidents per monthHours of continuing education provided per monthg.h.i.FinancialCustomerCustomerInternal business processFinancialFinancialLearning and growthLearning and growthCustomerInternal business processLearning and growthCustomerFinancialInternal business processLearning and growthO

Balanced-scorecard is a strategic vision to measure the performance and to evaluate various…

The following are a number of measures associated with the Balanced Scorecard. Required: 1. Classify each performance measure as belonging to one of the following perspectives: financial, customer, internal business process, or learning and growth. a. Number of new customers b. Percentage of customer complaints resolved with one contact Unit product cost d. Cost per distribution channel C. Customer Internal business process Financial Financial

The following are a number of measures associated with the Balanced Scorecard. Required: 1. Classify each performance measure as belonging to one of the following perspectives: financial, customer, internal business process, or learning and growth. a. Number of new customers b. Percentage of customer complaints resolved with one contact Unit product cost d. Cost per distribution channel C. Customer Internal business process Financial Financial

FINANCIAL ACCOUNTING

10th Edition

ISBN:9781259964947

Author:Libby

Publisher:Libby

Chapter1: Financial Statements And Business Decisions

Section: Chapter Questions

Problem 1Q

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Question

Jalancu Juviai u
The following are a number of measures associated with the Balanced Scorecard.
Required:
1. Classify each performance measure as belonging to one of the following perspectives: financial, customer, internal business process, or learning and growth.
a. Number of new customers
b. Percentage of customer complaints resolved with one contact
C. Unit product cost
d.
Cost per distribution channel
e. Suggestions per employee
f.
Warranty repair costs
Consumer satisfaction (from surveys)
Cycle time for solving a customer problem
Strategic job coverage ratio
j.
On-time delivery percentage
k. Percentage of revenues from new products
2. Select an additional measure that would be appropriate for each of the four perspectives.
Contribution margin by product ▾
Number of complaints
Number of accidents per month
Hours of continuing education provided per month
g.
h.
i.
Financial
Customer
Customer
Internal business process
Financial
Financial
Learning and growth
Learning and growth
Customer
Internal business process
Learning and growth
Customer
Financial
Internal business process
Learning and growth
O

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