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The following measures belong to one of four perspectives on the balanced scorecard. Identify the perspective appropriate for each measure listed 1 Return on investment a. financial b. customer c. process d. learning and growth 2 Time to market a. financial b. customer c. process d. learning and growth 3 Number of new customers a. financial b. customer c. process d. learning and growth 4 Percentage of revenues from new sources a. financial b. customer c. process d. learning and growth 5 Quality costs a. financial b. customer c. process d. learning and growth 6 Employee productivity a. financial b. customer c. process d. learning and growth

The following measures belong to one of four perspectives on the balanced scorecard. Identify the perspective appropriate for each measure listed 1 Return on investment a. financial b. customer c. process d. learning and growth 2 Time to market a. financial b. customer c. process d. learning and growth 3 Number of new customers a. financial b. customer c. process d. learning and growth 4 Percentage of revenues from new sources a. financial b. customer c. process d. learning and growth 5 Quality costs a. financial b. customer c. process d. learning and growth 6 Employee productivity a. financial b. customer c. process d. learning and growth

FINANCIAL ACCOUNTING
FINANCIAL ACCOUNTING
10th Edition
ISBN:9781259964947
Author:Libby
Publisher:Libby
Chapter1: Financial Statements And Business Decisions
Section: Chapter Questions
Problem 1Q
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The following measures belong to one of four perspectives on the balanced scorecard. Identify the perspective appropriate for each measure listed


1 Return on investment
a. financial
b. customer
c. process
d. learning and growth


2 Time to market
a. financial
b. customer
c. process
d. learning and growth


3 Number of new customers
a. financial
b. customer
c. process
d. learning and growth


4 Percentage of revenues from new sources
a. financial
b. customer
c. process
d. learning and growth


5 Quality costs
a. financial
b. customer
c. process
d. learning and growth


6 Employee productivity
a. financial
b. customer
c. process
d. learning and growth

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