Identify which perspective(s) of the balanced scorecard each of the following critical success factors relates to by placing an X in th appropriate cell. Each success factor could relate to more than one category. Note: Select 'No' in the inappropriate cells. Critical Success Factor Economic value added Product quality Employee Empowerment Repeat customers Product marketing Product Innovation Productivity Financial Balanced Scorecard Perspective Customer Internal Processes Organizational Capacity

Identify which perspective(s) of the balanced scorecard each of the following critical success factors relates to by placing an X in th appropriate cell. Each success factor could relate to more than one category. Note: Select 'No' in the inappropriate cells. Critical Success Factor Economic value added Product quality Employee Empowerment Repeat customers Product marketing Product Innovation Productivity Financial Balanced Scorecard Perspective Customer Internal Processes Organizational Capacity

Principles of Accounting Volume 2

19th Edition

ISBN:9781947172609

Author:OpenStax

Publisher:OpenStax

Chapter12: Balanced Scorecard And Other Performance Measures

Section: Chapter Questions

Problem 9EA: Classify each of the following performance measures into the balanced scorecard perspective to which...

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