A. Describe the first level core customer values that your target customer is buying. What is the customer really buying? First level: Core customer value "At the most basic level, the company asks, "What is the customer really buying?" For example, people who buy a Harley-Davidson aren't just buying a motorcycle. They are buying the Harley experience freedom, independence, power, and authenticity." Starbucks customers are not just buying coffee, they are buying the Starbucks experience as well--"one that enriches people's lives one moment, one human behind, one extraordinary cup of coffee at a time."

Principles Of Marketing
17th Edition
ISBN:9780134492513
Author:Kotler, Philip, Armstrong, Gary (gary M.)
Publisher:Kotler, Philip, Armstrong, Gary (gary M.)
Chapter1: Marketing: Creating Customer Value And Engagement
Section: Chapter Questions
Problem 1.1DQ
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A. Describe the first level core customer values that your
target customer is buying. What is the customer really
buying?
First level: Core customer value
"At the most basic level, the company asks, "What is the customer
really buying?" For example, people who buy a Harley-Davidson
aren't just buying a motorcycle. They are buying the Harley
experience freedom, independence, power, and authenticity."
Starbucks customers are not just buying coffee, they are buying the
Starbucks experience as well--"one that enriches people's lives one
moment, one human behind, one extraordinary cup of coffee at a
time."
Transcribed Image Text:A. Describe the first level core customer values that your target customer is buying. What is the customer really buying? First level: Core customer value "At the most basic level, the company asks, "What is the customer really buying?" For example, people who buy a Harley-Davidson aren't just buying a motorcycle. They are buying the Harley experience freedom, independence, power, and authenticity." Starbucks customers are not just buying coffee, they are buying the Starbucks experience as well--"one that enriches people's lives one moment, one human behind, one extraordinary cup of coffee at a time."
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