A sign of the successful implementation of a balanced scorecard is the presence of cause-andeffect relationships. An example of this success for a hotel is meeting the target of:a. decreasing a customer’s check-in time, which causes an increase in the number of implemented employee suggestions. b. increasing employee training hours, which causes employee compensation to increase.c. increasing profit, which causes an increase in employee job satisfaction ratings.d. receiving more 5-star ratings from customers, which causes an increase in profit.
A sign of the successful implementation of a balanced scorecard is the presence of cause-andeffect relationships. An example of this success for a hotel is meeting the target of:a. decreasing a customer’s check-in time, which causes an increase in the number of implemented employee suggestions. b. increasing employee training hours, which causes employee compensation to increase.c. increasing profit, which causes an increase in employee job satisfaction ratings.d. receiving more 5-star ratings from customers, which causes an increase in profit.
Chapter1: Financial Statements And Business Decisions
Section: Chapter Questions
Problem 1Q
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A sign of the successful implementation of a balanced scorecard is the presence of cause-andeffect relationships. An example of this success for a hotel is meeting the target of:
a. decreasing a customer’s check-in time, which causes an increase in the number of implemented
employee suggestions.
b. increasing employee training hours, which causes employee compensation to increase.
c. increasing profit, which causes an increase in employee job satisfaction ratings.
d. receiving more 5-star ratings from customers, which causes an increase in profit.
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