The owner-manager of Molena Restaurant describes the balanced scorecard measures used to assess performance by listing the performance measures (given in the below table): Required: Link the measures to the perspective number(s) of the balanced scorecard. Perspective 1. Financial 2. Customer 3. Learning and growth 7. Internal business processes Performance Measure Beverage and wine revenue Customer complaints Kitchen staff training Order errors Profit Reviews on social media Table turnover Wait-staff assessments Wine training for wait staff Perspective Number SWNT 2 3 4

The owner-manager of Molena Restaurant describes the balanced scorecard measures used to assess performance by listing the performance measures (given in the below table): Required: Link the measures to the perspective number(s) of the balanced scorecard. Perspective 1. Financial 2. Customer 3. Learning and growth 7. Internal business processes Performance Measure Beverage and wine revenue Customer complaints Kitchen staff training Order errors Profit Reviews on social media Table turnover Wait-staff assessments Wine training for wait staff Perspective Number SWNT 2 3 4

FINANCIAL ACCOUNTING

10th Edition

ISBN:9781259964947

Author:Libby

Publisher:Libby

Chapter1: Financial Statements And Business Decisions

Section: Chapter Questions

Problem 1Q

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Question

The owner-manager of Molena Restaurant describes the balanced scorecard measures used to assess performance by listing the
performance measures (given in the below table):
Required:
Link the measures to the perspective number(s) of the balanced scorecard.
Perspective
1. Financial
2. Customer
3. Learning and growth
4. Internal business processes
Performance Measure
Beverage and wine revenue
Customer complaints
Kitchen staff training
Order errors
Profit
Reviews on social media
Table turnover
Wait-staff assessments
Wine training for wait staff
Perspective
Number
1
2
3
4

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