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1. Do you think the strategic use and display of emotions serve to protect employees, or does covering your true emotions at work lead to more problems than it solves?

1. Do you think the strategic use and display of emotions serve to protect employees, or does covering your true emotions at work lead to more problems than it solves?

Understanding Business
Understanding Business
12th Edition
ISBN:9781259929434
Author:William Nickels
Publisher:William Nickels
Chapter1: Taking Risks And Making Profits Within The Dynamic Business Environment
Section: Chapter Questions
Problem 1CE
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1. Do you think the strategic use and display of emotions serve to protect
employees, or does covering your true emotions at work lead to more
problems than it solves?
2. Have you ever worked where the free expression of emotion was part
of the management style? Describe the advantages and disadvantages
of this approach from your experience.
3. Research shows that the acts of coworkers (37 percent) and
management (22 percent) cause more negative emotions for employees
than do acts of customers (7 percent). What can Laura’s company do to
change its emotional climate?

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