CHCADV002 Student Assessment TASK 1 - 1

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Southern Cross University *

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Jan 9, 2024

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CHCADV002-Provide advocacy and representation Student Assessment CHCADV002-Provide advocacy and representation Student Assessment ASSESSMENT TASK 1 – QUESTIONING Student Details ☐ I have read and understand unit information and assessment instruction Student ID Date Student Name Assessment Information Conditions of Assessment • The student will have access to the relevant learning resources, listed under the learning resource of this document, for this assessment. • Questions will be completed in the student’s own time. • Responses to the questions must be typed. Student Instructions for completion • This task requires you to complete a written response knowledge assessment. • You are required to answer all questions correctly in Assessment Task 1 – Questioning. • The questions within this assessment relate directly to the integrated knowledge contained within the unit of competencies and are fundamental to the student’s knowledge and performance evidence. Use of correct grammar and spelling is required to demonstrate foundation skills, so please ensure to proofread your answers prior to submission. • You may have up to three (3) attempts to receive a Satisfactory outcome for this assessment. • Failure to receive the Satisfactory outcome after the three (3) attempts, the result for the unit will be deemed Not Yet Satisfactory, and you must re-enroll and repeat the unit to be eligible to be assessed again. • APA referencing must be used where original sources have been used. Do not copy and paste text from any of the online sources. SCEI has a strict plagiarism policy and students who are found guilty of plagiarism, will be penalised. • The written assessment standards (8.2) outlined in the PP77 Assessment policy and procedure apply to this assessment task. CHCADV002 Provide advocacy and representation CRICOS Provider Code 02934D CHC52015 Diploma of Community Services Page 1 of 15 RTO Number 121952 Student Assessment - Version 4 May 2021

CHCADV002-Provide advocacy and representation Student Assessment Explanation of the common command words used in the Assessment Task • List / identify / state / give = present in brief form • Outline = provide the main facts about something, more than naming, but not a detailed description • Describe = Provide full details of characteristics and/or features, more needed than an outline or than a list • Explain / Discuss = Provide a reasonable argument to discuss cause and effect and/or make links between things clear in your own words • Analyse = Identify parts, the relationship between them, and their relationships with the whole. Draw out and relate implications • Demonstrate = Present, show or illustrate through example or action Assessment Procedure  You will be provided with a briefing on the assessment and the opportunity to seek clarification on the conduct of the assessment.  You may seek clarification at any point in time during the assessment task. If you feel you need more time to complete the assessment, you must negotiate the time needed with the assessor prior to the assessment due date.  Following the assessment, your responses will be assessed and marked as appropriate. Where responses have been assessed in one (1) or more questions as unsatisfactory, students will be required to resubmit these questions. For more information, detailed information can be found in PP77 Assessment Policy and Procedure Due Date  14 days after the unit completion date as outlined in the PP77 Assessment Policy and Procedure. REFERENCES: https://my.scei.edu.au/pluginfile.php/153676/mod_resource/content/1/CHCADV002%20Learner%20Guide %20v1.2.pdf http://advocacyfordisability.org.au/ https://my.scei.edu.au/course/view.php?id=2541&section=3 https://www.nibusinessinfo.co.uk/content/causes-conflict-workplace https://humanrights.gov.au/our-work/access-education-students-disabilitybarriers-and-difficulties https://research.iscrr.com.au/__data/assets/pdf_file/0010/2652715/298_Person_centred-case- management_FINAL.pdf 1. Identify and explain five (5) ways that representation services can help people. CHCADV002 Provide advocacy and representation CRICOS Provider Code 02934D CHC52015 Diploma of Community Services Page 2 of 15 RTO Number 121952 Student Assessment - Version 4 May 2021

CHCADV002-Provide advocacy and representation Student Assessment 1. Make the most of legal rights.  acquire power of attorney  acquiring guardianship of a child 2. Gain access to information and services 3. Discover their options. 4. Defend their rights and responsibilities.  human rights 5. Voice out concerns that are important to the people. 2. There are numerous key individuals and/or groups who support and advocate for clients. Identify five (5) key individuals or groups and note what their role is in supporting or advocating for a client. 1. Friends and family members- Support thru voice when required, 2. Charities- Provide Free or low-cost legal assistance (Lawyer) 3. Support services- Individual support like psychological support 4. Relevant agencies- Support related on clients need. 5. Employers – Provide information and support. Network also needed CHCADV002 Provide advocacy and representation CRICOS Provider Code 02934D CHC52015 Diploma of Community Services Page 3 of 15 RTO Number 121952 Student Assessment - Version 4 May 2021

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CHCADV002-Provide advocacy and representation Student Assessment 3. List at least five (5) conditions of representation that you may discuss with a client. 1. Client rights and responsibilities 2. How you will stay on make contact with 3. When you’ll be free. 4. What concerns you can assistance them with it. 5. When and where you can come with them. 4. What should your conduct be towards the client when consulting with external teams / services on their behalf? Provide a minimum of three (3) suggestions. 1. Inform and update them regularly. 2. Make sure they are pleased with the progress being made. 3. Maintain open, two-way lines of contact. 5. Why is it important to maintain records and reporting of your actions whilst representing / assisting the client? CHCADV002 Provide advocacy and representation CRICOS Provider Code 02934D CHC52015 Diploma of Community Services Page 4 of 15 RTO Number 121952 Student Assessment - Version 4 May 2021

CHCADV002-Provide advocacy and representation Student Assessment  During the representation process, it's crucial to keep track of everything and give updates. This will assist in keeping the client and any other interested parties informed of what is happening.  You must choose when to write the reports and what information to include. You have the option of updating your clients after each step of the process, or you can choose to write a weekly, biweekly, or monthly report. 6. What are the three principles of accountability? Identify and provide a brief summary of each principle. 1. Recognising the client’s authority  the client should always have the final say in a decision.  the client should be able to ask any and as many questions as they like.  the client should be able to participate in every aspect of the development of the representation strategy. 2. The establishment of feedback and complaint processes  Any issues or enquiries should be able to be addressed by the client and other prospective advocacy process beneficiaries. 3. Transparency  Any information or supporting documentation used in the advocacy process should be made available to anybody who has the right to access it and is interested. 7. a) Provide a brief summary of what an evaluation involves in the context of the advocacy / representation process. One of the hardest and most important stages of the lobbying campaign process is said to be making judgements after reviewing facts and advancements. You must assess what might amount to a considerable amount of data and determine the importance of the findings. When offering advocacy or representation services, you must make sure that you frequently assess facts pertinent to the issue and then make your conclusions understandable and accessible to your client. You will therefore avoid getting swamped by information. You can decide whether to review and update your case files daily, monthly, or biweekly. It's crucial that you consistently understand how the case is progressing so that you can explain the circumstances to your client as needed. b) Identify how often you should evaluate your performance throughout the advocacy / representation process and why. CHCADV002 Provide advocacy and representation CRICOS Provider Code 02934D CHC52015 Diploma of Community Services Page 5 of 15 RTO Number 121952 Student Assessment - Version 4 May 2021

CHCADV002-Provide advocacy and representation Student Assessment You could indicate to notify your clients of any process changes instead of publishing a weekly, fortnightly, or monthly report. 8. List five (5) potential interests or concerns a client might have. 1) Correcting a mistake. 2) Being aware of their rights. 3) Protecting their legal rights. 4) Maximising their legal rights. 5) Ensuring the security and safety of their person. 9. Identify and provide a brief description for each of the four (4) principles of social justice. 1. Rights  Social justice and human rights are intertwined concepts. Without the other, they are unable to exist. Every person's civil, political, economic, cultural, and social rights must be protected for a society to be just. These liberties include the right to vote, the right to a fair trial, the right to free expression, the right to live, and many others. When these rights are not upheld by governments or when they are, they must be held accountable. Because they are acknowledged on a global scale and are outlined in numerous treaties, human rights may be the most potent principle promoting social justice.  Ensuring their security and safety on a personal level, 2. Access  To ensure that all socioeconomic groups have an equal chance at success in life, access is a key social justice principle. It describes the degree to which various socioeconomic groups are given equal access. Numerous societies provide its members with a wide range of goods and services, including access to recreation, food, shelter, and medical treatment. Unfair access to these services does, however, frequently exist. 3. Participation  refers to the way that everyone in society is given a voice, a chance to express their ideas and concerns, and an opportunity to participate in any decision-making that has an impact on their way of life and level of living. CHCADV002 Provide advocacy and representation CRICOS Provider Code 02934D CHC52015 Diploma of Community Services Page 6 of 15 RTO Number 121952 Student Assessment - Version 4 May 2021

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CHCADV002-Provide advocacy and representation Student Assessment 4. Equity  implies offering resources to community members that are appropriate to what they need to thrive, meeting them where they are. 10. Provide a brief description of: a) Individual advocacy, and; b) Group advocacy. a) Individual advocacy.  is when a qualified advocate assists a person with a specific issue. A person can receive one-on-one support from an individual advocate or support to advocate for themselves. b) Group advocacy.  are described as organisations that utilise a particular form of advocacy to sway or alter public opinion, which has an impact on policy. Advocacy is defined as a practise used to affect choices made in particular institutions, such as the political, social, or economic ones. 11. List the steps involved in developing a framework for advocacy. Explain the significance of each step. 1. Establish your goals.  Clearly state what you must do on behalf of your client. 2. Set deadlines.  Timeframes for completing your goals. 3. Identify resources you will need.  Make a list of the resources you'll need, such as facilities, money, and time. 4. Identify potential allies and people who can support you.  Finding somebody who can assist you in achieving your goals is the next stage. This list will comprise persons who are already available (some employees in your business) and those you need to get in touch with from outside your organisation (such as union representatives and/or lawyers). 5. Summarise your strategy  Establish the steps you'll need to take to accomplish your goals. CHCADV002 Provide advocacy and representation CRICOS Provider Code 02934D CHC52015 Diploma of Community Services Page 7 of 15 RTO Number 121952 Student Assessment - Version 4 May 2021

CHCADV002-Provide advocacy and representation Student Assessment 6. Outline your action steps  Prioritise and arrange the actions you must do to accomplish your goals. 12. List five (5) opportunities which may encourage the client to reflect on and / or voice any interests or concerns. 1. Individualized meetings with the client 2. Talks with key allies. 3. Conversations with friends/family of the client 4. Conversations with key people in the community 5. Conversations with the client’s colleagues 13. Describe an appropriate way to respond to the client when facilitating one of these opportunities.  Make sure to adjust your response if the client's defined interests change.  Make sure all parties involved are informed of the development and adjust your framework to reflect the changes.  Making the most of whatever chances you must advance your client's cause and advance their interests is also crucial.  Be mindful of the busy schedules of those you communicate with. When talking with them, you must be precise, condensed, authoritative, and compelling. 14. Imagine you’re assisting a client for the day, however an unforeseen development arises and a change to the schedule has to be made, which ultimately impacts your daily objectives and priorities with the client. Identify and describe three (3) ways you can proactively mitigate the impacts before or during the representation process. 1. Trend analysis  determining the relationships between decisions and results 2. Monitoring system  By closely monitoring information, you can make sure that you are informed of any new developments as they occur and can then take the appropriate action. 3. Common sense  When assessing how actions and developments will impact the goals and priorities of the representation process, it is sometimes sufficient to employ common sense and intuition.  A successful resolution for your client will obviously be less likely if, for instance, a crucial ally withdraws their support. CHCADV002 Provide advocacy and representation CRICOS Provider Code 02934D CHC52015 Diploma of Community Services Page 8 of 15 RTO Number 121952 Student Assessment - Version 4 May 2021

CHCADV002-Provide advocacy and representation Student Assessment 15. Research at least six (6) community service organisations that offer advocacy / representation services. In point form, identify the following information for each service: a) What type of advocacy/representation does this service offer? 1. Citizen advocacy – Citizen who is independent and not paid to provide the human services and creates a long-term relationship with the person who they are advocating for. 2. System advocacy – Its a design to change a system, laws, policies, and procedures which cause injustice and inequality. 3. Public interest advocacy - A person who is paid to provide advocacy. 4. Group advocacy – on behalf of a group of people 5. Individual advocacy – advocacy on behalf of the individual 6. Self-advocacy – the action of representing of one’ self. b) What criteria should you consider before the client engages the service and what are the potential costs involved?  What issues you cannot help them with  How much will be the charge?  Would it be per hour or per session?  When and where you can accompany them  What records you will keep and who will see them  How they can complain if they are unhappy with something  When the representation service will end c) Do they have a particular process they follow to achieve the client’s objectives?  The client contacting or being referred to a representation service.  An advocate taking on the client’s case.  The advocate contacting the client.  The advocate listening to the client’s story.  The advocate clarifying the client’s rights and options.  The client choosing the option they think is best.  The advocate outlining key issues. 16. List five (5) methods of communication (between you as an advocate / representative and the client / interested parties) and provide a brief explanation for each one. CHCADV002 Provide advocacy and representation CRICOS Provider Code 02934D CHC52015 Diploma of Community Services Page 9 of 15 RTO Number 121952 Student Assessment - Version 4 May 2021

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CHCADV002-Provide advocacy and representation Student Assessment 1. Informal meetings- a meeting that is considerably less structured and governed than a regular business meeting and, as a result, lacks many of the characteristics that make a formal business meeting unique, such as minutes, a chairman, and a predetermined agenda. 2. Group meetings- a gathering or conference where a subject is discussed in public, particularly one where attendees form an audience and submit ideas 3. Memo- In a professional setting, a memorandum is a written communication. These messages, which are sometimes abbreviated "memos," are typically succinct and made to be quickly comprehended. 4. Scheduled conference calls- a teleconference service like “ZOOM meetings” that allows the client to set up a regular meeting with a set number of attendees and a repeating or non-recurring period. 5. E-mail- electronic messages sent through a network from one computer user to one or more recipients. 17. List five (5) communication skills that are important to have as an advocate / representative and explain why they are important, and how they may avoid conflict. 1) Attentiveness – listening to others and responding to their needs. 2) Diplomacy – the skill of handling a delicate issue or situation with tact. 3) Discretion – the ability to make wise decisions about topics which are suitable for discussion and those which are not. 4) Empathy – showing interest in others and sensitivity toward how they might be feeling. 5) Flexibility – the ability and willingness to compromise when necessary to achieve the organisation’s goals. 18. List three (3) things you should always remember when it comes to decision making during the advocacy process. 1. Consult and communicate with the client and any other parties who may be important. 2. Utilise your understanding of job descriptions to assign assignments efficiently. 3. Know what you're doing, and what your support system is doing. 19. How can you promote collaboration? Why is promoting collaboration important? CHCADV002 Provide advocacy and representation CRICOS Provider Code 02934D CHC52015 Diploma of Community Services Page 10 of 15 RTO Number 121952 Student Assessment - Version 4 May 2021

CHCADV002-Provide advocacy and representation Student Assessment  Encouraging submission of ideas by others.  Being receptive to all viewpoints.  Deeper investigation of concepts.  Task delegation.  Encouraging collaboration among many parties. 20. How can you facilitate collaboration and why is this important? List some examples.  Creating systems for two-way feedback The more people who participate in the planning and implementation phases, the more enthusiasm and ideas there will be. Your chances of accomplishing your goals and winning your client's case will rise as a result.  The basis for community decision-making is the notion that everyone has a right to take part in decisions that affect their well-being. They should make use of this right, work together to set objectives, and organise and mobilise in order to attain these objectives.  On networking. Resources can be available.  Create a way on good communications.  Effective meetings 21. Identify and explain three (3) conflict resolution strategies. Risk analyses-  Actions should be evaluated for both their advantages and hazards.  If a course of action is likely to result in conflict, you should either refrain from taking it or take proactive measures to lessen the conflict. Developing a clear advocacy strategy  In order to do this, large goals must be divided into manageable milestones.  defining the acts and behaviour that should be taken. Carefully choosing advocacy partners and support groups  Avoid enlisting the aid of individuals who have the potential to be temperamental or troublemakers. 22. What are organising committees and management boards responsible for? Explain why they are important to a company. The management of the advocacy is ultimately the responsibility of the organizing committees and CHCADV002 Provide advocacy and representation CRICOS Provider Code 02934D CHC52015 Diploma of Community Services Page 11 of 15 RTO Number 121952 Student Assessment - Version 4 May 2021

CHCADV002-Provide advocacy and representation Student Assessment management boards process, for creating moral guidelines and ways to do business, and for making sure everything runs smoothly, effectively, and smoothly. Therefore, close collaboration with organizing committees and management boards is essential to increase the likelihood that you will win your client's lawsuit. Additionally, effective advocacy and representation services have a higher likelihood of obtaining and retaining the dedication of their employees and associates. Their responsibilities include:  Vision and leadership  Accountability  Keeping things legal  Financial control  Managing staff and volunteers. 23. Imagine you are an advocate at a community service organisation, where you are required to coordinate for the organising committee and /or management board. List some example responsibilities you might face when you are required to assist these boards. Arrange effective meetings.  Positive agenda  Planning in advance  Minutes of meeting is taken down. Foster mutual support  Earn their support and support your upperheads. Collaborate on delegation.  Delegate the task on Right individuals. Facilitate broad involvement.  Every member of a committee or board ought to participate in meetings and assume responsibility for their activities. 24. List three (3) example questions should you ask yourself when analysing and recording your work outcomes. Describe how these questions will assist you in your work role. CHCADV002 Provide advocacy and representation CRICOS Provider Code 02934D CHC52015 Diploma of Community Services Page 12 of 15 RTO Number 121952 Student Assessment - Version 4 May 2021

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CHCADV002-Provide advocacy and representation Student Assessment Which one of your goals have you met?  To identify if your on the right track Which of your goals have you fallen short of achieving?  Can be fix or provide a solutions Did you have the tools you needed to be successful?  If this tools are correctly followed that achieve your goal 25. Identify what is required to be addressed under each of the following sections of a written report: ● Summary  Brief description of client’s history.  what your client wanted  which objectives you achieved  how you achieved your objectives  When you achieved your objectives ● Main Information Section  Background  What your client liked  What objectives you accomplished for your client  How you achieved those objectives  Why you failed to achieve certain objectives.  Any improvements that could have been made to the process to increase your chances of success. ● Imprint.  Who wrote the written the report.  Date of the report was written.  For contact details available  Written report on detailed portions 26. As advocacy / representation service providers, it is important that we are constantly evaluating our performance. Describe when ‘horizon adjustments’ are required during the representation process and why. The adjustments you need to make should be ranked in order of urgency once you've determined what they are. In the business world, these ratings are frequently referred to as "horizons." Horizon one adjustments  Adjustments that need to be made immediately.  Adjustments that are simple to do. Examples: internet site fixes  Red alerts. Horizon two adjustments. CHCADV002 Provide advocacy and representation CRICOS Provider Code 02934D CHC52015 Diploma of Community Services Page 13 of 15 RTO Number 121952 Student Assessment - Version 4 May 2021

CHCADV002-Provide advocacy and representation Student Assessment  Tactical/strategic adjustments  Adjustments that may require to be made in direct to cope with forecasted developments. Horizon three adjustments.  A significant shift ideas and recommendations for the long term plan. 27. Explain why it is important to let your client make the decisions during the advocacy process (or otherwise let their designated ‘decision-maker’ make the decisions). Because a decision-maker is unlikely to take action without first admitting there is a problem. The best advocates, however, are able to move important decision-makers from a place of comprehension and empathy to taking action. 28. As an advocate, it is important that you have a clear understanding of the industry and government processes and culture. Without this general knowledge, you risk misinforming your client. Identify a potential repercussion of ignorance in an advocacy context. There is a strategy disagreement.  The customer and his or her family members are at odds on the best course of action.  Denial of appeal on legal battle because the client had no idea or knowledge regarding legal and ethical factors. Talking about medical matters versus client privacy. Making use of a service or organisation that might generate revenue. Refer to a certain agency for possible support. Client is unaware of its rights and obligation which may cause lack of knowledge. 29. Describe the nature of the Health and Community Services industries in the context of advocacy and explain why its structures are important. CHCADV002 Provide advocacy and representation CRICOS Provider Code 02934D CHC52015 Diploma of Community Services Page 14 of 15 RTO Number 121952 Student Assessment - Version 4 May 2021

CHCADV002-Provide advocacy and representation Student Assessment The sector of health and community services is accountable for the health and wellbeing of all Australians. This is a major burden that necessitates a variety of professionals, such as those in the fields of mental health, primary care, child and elder care, and disabilities. CHCADV002 Provide advocacy and representation CRICOS Provider Code 02934D CHC52015 Diploma of Community Services Page 15 of 15 RTO Number 121952 Student Assessment - Version 4 May 2021

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CHCADV002 Student Assessment TASK 1 - 1

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