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Leadership Benchmarking Report Amritpal Singh 10 November 2022

2 Leadership Benchmarking Report Web: www.mtdtraining.com Making Sense Of Your Results 3 Your Overall Score & Temperature Check 4 At A Glance Spider Chart 5 Leadership Rankings 6 Category Results: Leadership Temperature Check 7 Leadership 8 Leading Change 9 Communication Skills 10 Building Relationships 11 Developing People 12 Managing Performance 13 Managing Resources 14 Managing Meetings 15 Decision Making 16 Continuous Improvement & Quality 17 Customer Focus 18 Score Breakdown 19 What Next? 25 About MTD Training 25 CONTENTS

3 Leadership Benchmarking Report Web: www.mtdtraining.com This report is designed to give you an insight into your strengths and areas of development as a leader. You will also be provided with some advice and tips on how you can improve your scores. We have scored you against the following 12 areas: TEMPERATURE CHECK This looks at your current performance over the last 4 weeks specifically. Have your standards slipped? LEADERSHIP Are you managing more than leading? Are you behaving like a leader and a role model? LEADING CHANGE Whether starting it or managing it, change is inevitable. How do you lead through change? COMMUNICATION SKILLS All leaders need to have excellent communication skills. This area looks at how well you are doing. BUILDING RELATIONSHIPS Looks at building strong internal and external relationships so you can get results through others. DEVELOPING PEOPLE Looks at how you improve and develop your staff. Are you coaching or telling? Are you being supportive? MANAGING PERFORMANCE How well are you driving the performance of your staff? Are you setting goals, plans and can you handle issues? MANAGING RESOURCES Are you organised, well planned and can you manage tasks. This is all about getting things done. EFFECTIVE MEETINGS Plan, prepare and run meetings that focus on actions. Do you lead and contribute to meetings in the right way? MAKING EFFECTIVE DECISIONS Are you scared about making decisions and when you do make them, are they the right ones? CONT. IMPROVEMENT & QUALITY Do you create an innovative working environment based on improvements and quality at all times? CUSTOMER FOCUS How do you manage and exceed the expectations of your internal and external customers? MAKING SENSE OF YOUR RESULTS 3 Leadership Benchmarking Report Web: www.mtdtraining.com

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4 Leadership Benchmarking Report Web: www.mtdtraining.com This is your average overall score across the 12 areas. Is it what you expected? Is it higher or lower? What do you think your own line manager, staff and peers would give you? This is how you are currently doing during the past 4 weeks. The objective of this is to give you a quick reality check. The criteria used for the temperature check include: Have you been acting as a role model? Have you been seeking the views from your staff? Have you offered support to your staff? Have you praised your staff regularly? Have you been coaching not telling? Have you been communicating regularly? Have you held regular 121’s with your staff? Have your meetings been focused and productive? OVERALL SCORE TEMPERATURE CHECK 86% 91%

5 Leadership Benchmarking Report Web: www.mtdtraining.com Questions To Ask Yourself: Is this chart the shape that you expected? Are there any surprises on there? Is it even? Are you consistent across all of the areas? AT A GLANCE SPIDER CHART Leadership Temperature Check Continuous Improvement & Quality Managing Resources Building Relationships Leading Change Developing People Customer Focus Leadership Decision Making Communication Skills Managing Performance Managing Meetings

6 Leadership Benchmarking Report Web: www.mtdtraining.com Questions To Ask Yourself: What areas are you going to work on first? What areas will give you the biggest return? What resources will you need to improve? Who can you ask for help and support? LEADERSHIP RANKINGS 1 Leadership Temperature Check 91% 2 Continuous Improvement & Quality 91% 3 Managing Resources 90% 4 Building Relationships 90% 5 Leading Change 86% 6 Developing People 86% 7 Customer Focus 85% 8 Leadership 85% 9 Decision Making 83% 10 Communication Skills 81% 11 Managing Performance 80% 12 Managing Meetings 79%

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7 Leadership Benchmarking Report Web: www.mtdtraining.com During the past 4 weeks this is how well you have been doing in 8 mission critical leadership activities. Have you been doing well? Or have your standards slipped? The person who starts out going nowhere, generally gets there. Dale Carnegie LEADERSHIP TEMPERATURE CHECK 7 Web: www.mtdtraining.com 91% 90% I have been coaching people rather than telling them 80% My meetings have been focused and productive 90% All of my staff have had a 1 to 1 sit down meeting with me 90% I have offered my support to my staff 100% I have communicated regularly in person or via the telephone with my staff (not including email) 80% I have been acting as a role model for my team 100% I have asked for the input and views from my staff on a regular basis 100% I have regularly praised my staff for work and behaviour that was accomplished well

8 Leadership Benchmarking Report Web: www.mtdtraining.com Modern day leaders need to act as role models for the desired level of behaviours and performance asked of their people. Tips to help you improve your scores in this area: Managers do things right. Leaders do the right things Peter Drucker Leadership is an action, not a title. Choose to lead. Role model the behaviours that you want to see in others. Provide clarity to your team. Take personal accountability and responsibility for making things happen Find out what motivates others and take action Empower your people rather than just control and tell them. Don’t duck people issues. Face them early on when you see them. Be comfortable dealing with conflict. Look for win-win outcomes. Be passionate about what you do. Remember, it’s contagious. Maintain high levels of energy. Even when you don’t feel like it. Have a positive, can do attitude. Be upbeat and optimistic as it serves as a source of inspiration for others. LEADERSHIP 8 Web: www.mtdtraining.com 85%

9 Leadership Benchmarking Report Web: www.mtdtraining.com Whether starting it or managing it, change is inevitable. Manage change in the wrong way and it can be very destructive for team and company morale. Tips to help you improve your scores in this area: Change is the only constant Heraclitus Be positive and have a “can do” attitude towards change You can never communicate enough about the reasons “why” Always prepare people in advance for upcoming changes Offer support regularly during periods of change Anticipate and remove barriers that get in the way of change Get buy-in for change up front and before it happens Take accountability for making change happen Work out the knock-on effects of change. Understand these and appreciate that there are trade offs. Ask your people for their ideas on how to implement change effectively LEADING CHANGE 9 Web: www.mtdtraining.com 86%

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10 Leadership Benchmarking Report Web: www.mtdtraining.com Any high profile leader of note communicates in an inspiring way that really connects with their people. Tips to help you improve your scores in this area: Most people do not listen with the intent to understand, they listen with the intent to reply Stephen R. Covey Always tailor your communication. It’s not one size fits all. Have open lines of communication throughout your team Provide you staff with the information that they need without them having to ask Make complex things simple for the benefit of others Keep your people up to date with information Show sensitivity to your team’s needs and interests Present information clearly, concisely, accurately and in ways that promote understanding Show empathy with others’ needs, feelings and motivations Take an active interest in the concerns of your people COMMUNICATION SKILLS 10 Web: www.mtdtraining.com 81%

11 Leadership Benchmarking Report Web: www.mtdtraining.com The modern leader does not do things on their own. Instead, they build strong internal and external relationships to help them achieve results through others. Tips to help you improve your scores in this area: It is surprising how much you can accomplish if you don’t care who gets the credit Abraham Lincoln Build an internal network of people that can help you Build an external network of people that can help you Build relationships with others rather than just one way requests Learn how to balance the conflicting agendas of people Appreciate that others can help you, no matter what their role Do not be the lone ranger any longer. Ask others to help you. Give to get. Schedule time in your diary to build relationships. To have lunch with others, to chat and to meet. Lose the ego. It doesn’t matter who is in charge or who gets the credit for a job well done To build trust you need to do what you said you were going to do, when you said you were going to do it BUILDING RELATIONSHIPS 11 Web: www.mtdtraining.com 90%

12 Leadership Benchmarking Report Web: www.mtdtraining.com Leaders love to see their team’s grow in terms of skills, behaviour and knowledge and they have systems in place to ensure that this happens. Tips to help you improve your scores in this area: Train people well enough so they can leave, treat them well enough so they don’t want to Richard Branson Have plans in place to develop EVERY member of your team Ensure that you regularly coach your staff Stop yourself from telling your staff the answers Work with your team to identify their training needs Create development plans with your people Ask your people how you can support them Use different ways to develop your staff Ensure that you are constantly developing yourself. You need to show the way with this. Work out what you can delegate to others that would be a great development opportunity for them Keep providing your people with feedback on how well they are doing and what they need to improve on Think of any small projects or assignments that you can give to your staff what will be a stretch for them DEVELOPING PEOPLE 12 Web: www.mtdtraining.com 86%

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13 Leadership Benchmarking Report Web: www.mtdtraining.com Top leaders drive the performance of their people. They know what to do and how to do it on a team and individual level. They have plans in place to improve under-performers and they help to take their high performers onto the next level. Tips to help you improve your scores in this area: If your actions inspire others to dream more, learn more, do more and become more, you are a leader Simon Sinek Ensure all team members have clarity around their roles Have goals and objectives in place for everyone Create action plans on how to achieve the objectives Have systems in place to monitor performance and quality Don’t shy away from dealing with performance issues Learn how to give constructive feedback in the right way Provide feedback frequently (good and corrective) Make sure that every team member understands the level of performance and expectations that are required for their role Make sure that you deal with performance issues in a fair and consistent way for everyone. No favouritism. Create a plan of action to keep your top performers motivated MANAGING PERFORMANCE 13 Web: www.mtdtraining.com 80%

14 Leadership Benchmarking Report Web: www.mtdtraining.com Modern day leaders are well organised, they prepare and are always well planned. They can juggle multiple tasks and are very effective at seeing work, tasks and projects through to completion. Tips to help you improve your scores in this area: Focus on being productive instead of busy Tim Ferris Ensure you have a system in place to manage your own time effectively Learn how to brainstorm the resources you need to complete a job Allocate tasks to your team and ensure they have clarity around them Create resource plans of the what, who and when Learn project management skills Ask what others do who are role models in this area Expect the best but prepare for the worst. Anticipate what could go wrong and plan for it. Work out how long tasks take to complete. Audit this for a couple of weeks. Learn the difference between important and urgent tasks. Use technology to help you. To help you schedule and plan as well as to automate tasks. MANAGING RESOURCES 14 Web: www.mtdtraining.com 90%

15 Leadership Benchmarking Report Web: www.mtdtraining.com Leaders do not waste their time either running or participating in pointless meetings. They value their time far too much for that to happen. The meetings they are involved in are focused and designed around action. Tips to help you improve your scores in this area: Meetings without an agenda are like a restaurant without a menu Susan B. Wilson Ensure that the meetings that you run: • Start on time • Finish on time • Have a clear agenda • Are controlled well • Are focused on action points • Are followed up Make sure everyone knows why they are attending one of your meetings Do not take over the meetings that you attend Review action points from previous meetings Place a time limit on your meetings If you want more energy in your meetings then do them standing up Have some house rules for your meetings. No texts, no emails, no checking phones! MANAGING MEETINGS 15 Web: www.mtdtraining.com 79%

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16 Leadership Benchmarking Report Web: www.mtdtraining.com Effective leaders do not shy away from making a decision and the ones they do make are based on sound judgements and criteria. Tips to help you improve your scores in this area: If you define the problem correctly, you almost have the solution. Steve Jobs Do not come across as a hesitant decision maker – you will lose credibility Learn and train yourself on problem solving and decision making methods Ensure that you communicate the reasons behind decisions Make some small decisions to build your confidence Run some of your larger decisions past a few people for a sense check If a decision you make does not turn out the right way, just learn from it Challenge the status quo. Challenge “It’s always done like that” Review successful decisions that you’ve made in the past. What learning can you take from them? Have an open mind. Sometimes your mind may already be made up over a decision. Be aware of your own motivations. DECISION MAKING 16 Web: www.mtdtraining.com 83%

17 Leadership Benchmarking Report Web: www.mtdtraining.com The very best leaders do not settle. They are constantly looking to improve things and ensure that the work they do and from their people is of the highest possible quality. Tips to help you improve your scores in this area: Perfection is not attainable. But if we chase perfection, we can catch excellence Vince Lombardi Ensure everyone knows your standards and the reasons behind them Make sure everyone can contribute and suggest improvements Hold team meetings specifically focused on improvements and quality Have processes in place to monitor quality and report to the team on them Learn and train yourself on creative thinking techniques See through some of the suggestions and make them a reality Create a team quality charter based around the standards you expect as a team Track the mistakes you make as a team. Are there common threads and clues as to why. Create a business case for your improvements and ideas – what’s the benefit to be had? Create improvement and quality champions within your team – you don’t need to head everything up! CONTINUOUS IMPROVEMENT & QUALITY 17 Web: www.mtdtraining.com 91%

18 Leadership Benchmarking Report Web: www.mtdtraining.com The mindset of a leader is always driven by customer needs. Whether they be external customers or internal customers, they put the customer at the heart of everything that they do. Tips to help you improve your scores in this area for both internal and external customers: Your most unhappy customers are your greatest source of learning. Bill Gates Write down who your internal customers are and why Make sure you put yourself in the shoes of the customer at all times Put processes in place to really understand the needs and expectations of your customers Brainstorm and make suggestions to improve the customer experience Put systems in place to monitor customer satisfaction Anticipate the needs of your customers in the future. 3 months, 6 months, 12 months down the road. What can you do to go that extra mile and really “WOW” your customers? When was the last time you asked a customer how well you are doing? CUSTOMER FOCUS 18 Web: www.mtdtraining.com 85%

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19 Leadership Benchmarking Report Web: www.mtdtraining.com SCORE BREAKDOWN Leadership Temperature Check 1. During the past 4 weeks I have been coaching people rather than telling them 90% 2. During the past 4 weeks my meetings have been focused and productive 80% 3. During the past 4 weeks all of my staff have had a 1 to 1 sit down meeting with me 90% 4. During the past 4 weeks I have offered my support to my staff 90% 5. During the past 4 weeks I have communicated regularly in person or via the telephone with my staff (not including email) 100% 6. During the past 4 weeks I have been acting as a role model for my team 80% 7. During the past 4 weeks I have asked for the input and views from my staff on a regular basis 100% 8. During the past 4 weeks I have regularly praised my staff for work and behaviour that was accomplished well 100% Leadership 1. I'm always motivating people to do the best they can 90% 2. I consistently empower others to take action and resolve issues 80% 3. I always confront potential people problems early on 80% 4. I am confident in handling conflict situations 100% 5. I'm perceived as a "leader" rather than a "manager" 100% 6. I consistently provide clear leadership to my team 100% 7. I consistently act as a role model for the desired level of performance 80% 8. I take personal accountability for making things happen 50%

20 Leadership Benchmarking Report Web: www.mtdtraining.com SCORE BREAKDOWN Leading Change 1. I support others through periods of change 100% 2. I'm always looking for ways to prepare people to cope with continuous changes 70% 3. I easily identify and remove barriers to effective change 90% 4. I can get pre-change buy in from others for the change that I implement 90% 5. I regularly communicate the reasons behind change 80% 6. I believe that change is a good thing and the company needs it to progress 70% 7. I'm always positive towards change 100% 8. I always follow through on change initiatives 90% Communication Skills 1. I consistently show empathy with others' needs, feelings and motivations and takes an active interest in their concerns 80% 2. I consistently tailor my communication in terms of both message and delivery to the audience 70% 3. I can easily make complex things simple for the benefit of others 100% 4. I regularly present information clearly, concisely, accurately and in ways that promote understanding 80% 5. I show sensitivity to my team's needs and interests and manage them effectively 80% 6. I have open lines of communication throughout my team 70% 7. I provide my staff with the information that they need without them having to ask 80% 8. I'm always keeping people up to date with information 90%

21 Leadership Benchmarking Report Web: www.mtdtraining.com SCORE BREAKDOWN Building Relationships 1. I'm not a lone ranger. I use relationships effectively to get things done 90% 2. I have a healthy internal network that I can call upon for support and help 90% 3. I find it easy to build relationships with others 100% 4. I value the diverse inputs of others 80% 5. I regularly balance conflicting agendas 100% 6. I regularly connect other people together for them to build productive relationships 80% 7. I easily develop productive working relationships with others 100% 8. I establish networks outside the organisation that I can call upon for support and help 80% Developing People 1. I regularly develop all of my staff 90% 2. I coach more than I tell my staff 80% 3. Each month I ask my team how I can support them better 80% 4. I create a working environment that encourages continuous learning 80% 5. I regularly work with my team to identify their development needs 80% 6. I support others to take responsibility for their own development 80% 7. I provide a wide variety of development opportunities for my team other than just training courses (books, audios, video, blog, online learning etc) 100% 8. I have development plans in place for all of my staff 100%

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22 Leadership Benchmarking Report Web: www.mtdtraining.com SCORE BREAKDOWN Managing Performance 1. I have objectives and development plans in place for myself 100% 2. I can quickly identify the problems that are affecting people's performance 90% 3. I ensure that plans are in place to hit personal and team goals 70% 4. I set time aside each week to review performance of myself and my team 100% 5. I regularly measure and monitor the progress and quality of work 80% 6. I regularly provide constructive performance feedback to my staff 40% 7. I have goals and objectives in place for each of my staff 80% 8. I effectively deal with performance issues and do not avoid them 80% Managing Resources 1. I easily manage staff resource that do not report into me 90% 2. I am organised and well planned 100% 3. I accurately identify the resources needed to do the job 90% 4. The tasks for my team are allocated and there is clarity around them 80% 5. I effectively manage projects from end to end 100% 6. I create resource plans of the what, who and when 100% 7. I effectively call upon resources outside of my own area 70% 8. I effectively manage my own time very well 90%

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23 Leadership Benchmarking Report Web: www.mtdtraining.com SCORE BREAKDOWN Managing Meetings 1. I prepare well for meetings and send out agendas beforehand 60% 2. I maintain control of meetings when I am the lead 80% 3. The meetings that I lead result in clear and tangible actions 80% 4. I contribute well to meetings when I am not the lead. I do not take over 90% 5. The meetings I lead/arrange have clear objectives and goals 90% 6. The actions that are created in the meetings I lead are followed up on 70% 7. The meetings I lead/arrange are focused and end on time 90% 8. When leading meetings I clarify why people are there and what input is needed from each person 70% Decision Making 1. I confidently make decisions 90% 2. I make unpopular decisions when necessary 80% 3. I'm someone people go to when a decision needs to be made 80% 4. I can take tough decisions in the absence of complete data 60% 5. I have a track record of making sound decisions 100% 6. I make decisions without the need to consult others 70% 7. I effectively communicate the reasons why behind my decisions 100% 8. I have a track record of making sound decisions 80%

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24 Leadership Benchmarking Report Web: www.mtdtraining.com SCORE BREAKDOWN Continuous Improvement & Quality 1. I promote and drive continuous improvement and quality within my team 90% 2. During the past 2 months I have held a session around improving a process or a way of working 80% 3. I act as a role model when it comes down to continuous improvement and quality 100% 4. Each of my team understand the quality standards that are set for their work 90% 5. I have a process in place to regularly audit what we do as a team in terms of quality and improvement 80% 6. I regularly discuss innovation and improvement within our team meetings 100% 7. I encourage a culture of continuous improvement within my team 90% 8. I see ideas through and make them become a reality 100% Customer Focus 1. I understand who my internal customers are 90% 2. I regularly take time to benchmark customer satisfaction against others in similar areas 70% 3. During the past 2 months I have recommended ways of improving the customer experience 100% 4. I have processes in place to improve the relationships I have with my internal customers 70% 5. I understand the needs and expectations of my internal customers 90% 6. I am customer focused in all that I do (internal &/or external customers) 70% 7. I understand the needs and expectations of my external customers 90% 8. I have processes in place to improve the relationships I have with my external customers 100%

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25 Leadership Benchmarking Report Web: www.mtdtraining.com We developed LeaderDNA to help leaders in organisations to understand their strengths and areas of development so they can use that as a baseline and indeed, as a springboard to improve their performance. We hope you found it useful? If you would like to discuss arranging a wider organisation assessment including 180 or 360 degree feedback then we’d love to hear from you. Please contact us on info@mtdtraining.com MTD Training are a multi-award winning, global training partner and we have developed managers from thousands of different organisations from hundreds of different industries. We specialise in providing face to face, digital and blended solutions for improving leadership capability. WHAT NEXT? ? Management & Leadership Courses Bespoke, Customised Training Solutions Digital & Online Training Solutions www.mtdtraining.com UK 0333 320 2883 INT +44 2476 992 486 info@mtdtraining.com 360 Degree Feedback DISC Assessments Management Blog

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